JESSICA SAUNDERS
Summary
Motivated professional seeking an Office Manager role to lead administrative operations, streamline processes, and contribute to a positive, efficient, and well-organized workplace culture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Optometric Technician
Eyecare Center
07.2022 - Current
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Dispensed glasses and conact lenses to patients.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Scribing with all doctors is to ensure that exams are coded correctly and that all diagnosis codes are listed in the exam.
Optometric Technician
Spectrum Eye Center
06.2020 - 05.2022
- Administered comprehensive pre-examination tests, including visual acuity and tonometry.
- Managed patient records using electronic health record (EHR) systems to ensure data accuracy.
- Assisted optometrists during examinations, providing technical support and patient guidance.
- Educated patients on contact lens care and ocular health best practices.
- Trained new staff on operational procedures and equipment usage to enhance team efficiency.
- Operated and maintained lensometers, auto-refractors, and visual field analyzers for patient testing.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
Cashier
Wal-Mart
01.2016 - 01.2020
- Worked at the register and self-checkout areas, ringing up customers items and answering any questions the customers would have. Ran returns and did any cleaning necessary. Would help stock different areas in the store including candy, shoes, home and cosmetic departments.
Cashier/Sandwich Artist
Subway
01.2014 - 01.2015
- Opened store and prepped all food for the day. Ran the cash register and made sure dinning area was cleaned properly. Would close down the store on occasional shifts and make sure all money was counted, recorded and all paperwork done for the night.
Note Taker
Fayetteville Technical Community College
01.2012 - 01.2014
- Note taker for students with disabilities. Went to student’s different classes and wrote all notes down that the professor went over and turned in all notes to supervisor and students.
- Optometric Technician Spectrum Eye Center
Education
Ophthalmic Medical Personnel Diploma -
Sandhills Community College
01.2020
General Education Degree - undefined
Fayetteville Technical Community College
01.2014
Skills
- Customer service
- Ability to communicate well with others
- Organized
- Friendly
- Goal oriented
- Fast learner
- Patient record management
- Pre-examination testing
- Contact lens instruction
- Glasses dispensing techniques
- Scribing for exams
- Visual field testing
- Retinal photography
- Glaucoma screening
- Payment collection
- Supply restocking
- Visual acuity assessment
Certification
- COA - Certified Ophthalmic Assistant
Timeline
Optometric Technician
Eyecare Center
07.2022 - Current
Optometric Technician
Spectrum Eye Center
06.2020 - 05.2022
Cashier
Wal-Mart
01.2016 - 01.2020
Cashier/Sandwich Artist
Subway
01.2014 - 01.2015
Note Taker
Fayetteville Technical Community College
01.2012 - 01.2014
General Education Degree - undefined
Fayetteville Technical Community College
Ophthalmic Medical Personnel Diploma -
Sandhills Community College