MALEAH DANIELL
Carrollton,Ga
Summary
I am adept in patient testing and insurance billing, coupled with exceptional problem-solving abilities and professionalism. Excelled in managing 20-30 customer interactions daily, emphasizing customer education and effective communication. Skilled in both medical and administrative tasks, ensuring high-quality patient care and operational efficiency.
Overview
6
6
years of professional experience
Work History
Optometric Technician
Pearle Vision
01.2019 - Current
- Working with approximately 20-30 customers and patients per day
- Communication with the doctor, co-workers, patients, insurance companies, etc.
- Exam workups (medical history, medication, concerns, etc.)
- Making appointments and taking phone calls
- Problem-solving insurance issues and service/product complaints
- EMR experience
- HIPPA privacy certified
- Time management
- ICD-10 coding knowledge
- EOB knowledge
- Insurance billing, claims, reimbursement, payments, and balances.
Education
Associate Science in Health Care Management -
Ga Northwestern Technical College
07.2024
West Ga Technical College
01.2022
Temple High School
05.2021
Skills
- Appointment Scheduling
- Problem-solving abilities
- Time Management
- Customer Education
- Patient Recordkeeping
- Appointment Setting
- Patient testing
- Medical History Documentation
- Professionalism
- Insurance Billing
- Insurance processing
- Paperwork management
- Customer service abilities
- Effective Communication
- Data Management
- Customer Service
Awards
- Deans List
- Front Office Medical Assistant Certification
- Health Science Certification
References
References available upon request
Timeline
Optometric Technician
Pearle Vision
01.2019 - Current
Associate Science in Health Care Management -
Ga Northwestern Technical College
West Ga Technical College
Temple High School
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