Aloye Akhagbeme
Lawrenceville,GA
Summary
Highly esteemed experiential marketing professional throughout the South East region, with 10+ years of experience as a brand ambassador and positive change agent for leading global brands. I have a proven track record of growing brand awareness and customer retention for businesses, with a 30% increase in annual average net promoter scores and a 18% increase in annual average net satisfaction scores in the last 2 years. I'm passionate about creating distinguished, memorable, and meaningful experiences for audiences and consumers. I'm dedicated to upholding a high standard of care, quality, and service within the companies and organizations I represent.
Overview
15
15
years of professional experience
Work History
Maison Host
Van Cleef & Arpels
Atlanta, GA
12.2023 - Current
- Acts as a liaison for our sales team, corporate partners, and clientele to maintain a seamless workflow and welcoming environmentGreets and advises clients at boutique entrance and on the phone to schedule appointments and answer all product and boutique related questions
- Provides entertainment and exceptional experiences for clients and guests through guided tours, genuine conversation, as well as beverage and delicacy services
- Improves and maintains annual net promoter score average by 30% and net satisfaction score average by 18% for two years, through care, client engagement, and encouragement to participate in our surveys
- Collaborates with team leadership to identify opportunities and implement strategy to improve overall client experience
- Communicates as a liaison for our sales team, corporate partners, and clientele to maintain a seamless workflow and welcoming environment
Home Preservation Specialist
Digital Risk (Mphasis)
Atlanta, GA
07.2020 - 04.2022
- Ranked as top 25% of the company for inbound customer service calls, consulting clients in home foreclosure prevention
- Activated over 500 covid-impacted, Wells Fargo home mortgage customers into a forbearance plan under the CARES Act
- Exceeded or met monthly performance metrics, resulting in 48% customer satisfaction and retention increase per year
Brand Ambassador
Tokita Bethune
Atlanta, GA
08.2017 - 06.2019
- Assisted in experiential marketing efforts to raise brand awareness and appeal to potential clientele for American Family Insurance at Mercedes Benz Stadium
- Arranged and managed activity-station equipment and marketing tools for tailgate section at Atlanta Falcons and Atlanta United home games
Regional Marketing and Communications Manager
American Diabetes Association
Atlanta, GA
10.2014 - 02.2017
- Developed and executed email marketing strategy to increase online fundraising by 10%, and conversion rates by 50%
- Managed over 18 region-wide social media accounts, including content development and reporting
- Enhanced the national association's marketing campaigns for regional and local constituents
- Implemented the marketing brand standards for all digital marketing communications
- Provided consultation and online fundraising analysis to determine ROI and implement strategy for 7 offices
- Maintained 16 regional websites by updating content and advertising company-wide events and programs
Account Executive
AT&T
Atlanta, GA
10.2013 - 06.2014
- Enhanced experience in client acquisition opportunities and management, public speaking, business-acumen, and technology intelligence; through prepared written and verbal business presentations and weekly sales projection strategies
- Initiated and implemented solutions for clients in Small Business segment utilizing AT&T branded Wireline, Wireless, Application, Cloud services and various other products through problem-recognition and consultative skills
- Ensured high quality customer service for all clients through an awareness of industry trends and product knowledge
- Completed five (5) months of training on the entire AT&T I.T. infrastructure
Leasing Consultant/Community Assistant
Sterling Fry St. Apartments
Denton, TX
05.2012 - 07.2013
- Advertised and sold housing to over 350 lease-holders; generating over $400,000 per month in revenue for company
- Directed property and floor-plan tours to prospects; based on understanding of community and competitor offerings
- Assisted in design of marketing outreach projects; to increase customer knowledge and appeal towards property
Branding & Licensing Student Ambassador
UNT Marketing Department
Denton, TX
10.2011 - 05.2013
- Assisted with University's graphic brand marketing and social media for a national audience
- Supervised community relations and image projects to increase student awareness of all university athletic-program events
- Conducted research for the maintenance of university relations, communication, and marketing-related electronic assets
Education
Associate - Business Science
Richland College
Dallas, TXBachelor of Business Administration - Marketing
University of North Texas
Denton, TXSkills
- Collaborative relationships
- Oral Communication
- Influencing Others
- Fostering Teamwork
- Strategic Thinking
- Interpersonal Awareness
Timeline
Maison Host
Van Cleef & Arpels
12.2023 - Current
Home Preservation Specialist
Digital Risk (Mphasis)
07.2020 - 04.2022
Brand Ambassador
Tokita Bethune
08.2017 - 06.2019
Regional Marketing and Communications Manager
American Diabetes Association
10.2014 - 02.2017
Account Executive
AT&T
10.2013 - 06.2014
Leasing Consultant/Community Assistant
Sterling Fry St. Apartments
05.2012 - 07.2013
Branding & Licensing Student Ambassador
UNT Marketing Department
10.2011 - 05.2013
Associate - Business Science
Richland College
Bachelor of Business Administration - Marketing
University of North Texas