Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Aloys Zoa Manga

Aurora,CO

Summary

Seeking a position as an Associate IT Systems Administrator with extensive experience in systems administration and operational support. Proven track record as a Technical Owner in user support and problem management, ensuring optimal system performance and reliability. Expertise in system configuration, IT equipment management, and network infrastructure, along with strong skills in troubleshooting and collaboration.

Overview

15
15
years of professional experience
1
1
Certification

Work History

FC Associate 1 - Part Time

Amazon Fulfillment Center
11.2024 - Current
  • Pack orders with accuracy and efficiency to meet customer demand
  • Maintain address labels and ensure accurate shipping information
  • Operate pallet driver and read bar codes on products using scanners
  • Follow directions on screens and complete tasks as assigned
  • Set up workstations and utilize carts, dollies, hand trucks, and other equipment to move items
  • Lift to 49 pounds, push utility carts up to 60 pounds, and stand, walk, push, pull, squat, bend, and reach during shifts
  • Maintain a safe and organized work environment, adhering to Amazon's safety protocols and procedures

Lead Customer Engineer

Hitachi Vantara
12.2021 - 04.2023
  • Responded to emergency service calls, diagnosed and repaired systems, and recommended scheduled component upgrades and equipment replacements.
  • Conducted quality control and site inspections and provided 'on-call' service while establishing excellent customer relations.
  • Completed self-training on new products and refresher training on established products, including Virtual Storage Platform (VSP), Hitachi Network Attached Storage (HNAS), and Hitachi Content Platform (HCP).

Global Technology Services Engineer

IBM
03.2020 - 12.2021
  • Installed, configured, and provided Break-Fix storage hardware subsystems, including IBM DASD (DS8K), IBM Z Series Mainframe, Hydra, IBM Automated Tape Library, and IBM Virtual Tape Library (TS7700/TS7720/TS7740/TS7760).
  • Prepared root cause analyses, meeting service level agreements, and successfully troubleshooted hardware, backup, and distribution queue issues.
  • Configured the IBM Mainframe attached storage, including a Redundant Array of Independent Drives (RAID), Automated/Robotic, Virtual Tape Library (VTL), and FICON.
  • Supported 1st- 2nd and 3rd-level support issues (laptops/PCs, associated peripherals, mobile devices/smartphones).
  • Installed, configured, maintained, and troubleshooted existing workstation environments, including imaging and completed system setups with mapping network drives and printers.

Global Technology Services Engineer

IBM
08.2016 - 09.2019
  • Provided on-site installation, troubleshooting, maintenance, and repair of IBM, Lenovo, and other multi-vendor systems and components, including hardware, networking products, software, and operating systems.
  • Engaged in troubleshooting and part replacement for Power System and System I machines, implemented upgrades and code changes, and updated firmware for System X servers.
  • Installed, configured, and maintained routers, switches, Cisco Security Firewall, and other servers.
  • Worked closely with project managers and engineers to install hardware and software, implement complex systems, and ensure optimal code levels for various systems and technologies.
  • Supported 1st- 2nd and 3rd-level support issues (laptops/PCs, associated peripherals, mobile devices/smartphones).
  • Installed, configured, maintained, and troubleshooted existing workstation environments, including imaging and completed system setups with mapping network drives and printers.
  • Supported employees working in home office environments via Cisco AnyConnect VPN Client.
  • Researched problems and questions utilizing available information and resources to diagnose and resolve hardware, software, and system issues.
  • Used strong knowledge of the Microsoft Product Line, including Office and Windows; implemented Directory / Group Policy (add, deletes, moves, permissions).
  • Managed SCCM and created OSD Task Sequences for new hardware required for the PC refresh project, including Bitlocker reprovisioning.
  • Provided support to troubleshoot deployment issues, desktop software conflicts, and client health issues.
  • Performed end-user technical support for office and remote personnel to ensure prompt service restoration on various systems and applications.

NRB System Engineer (Contract Employee)

Verizon Wireless
04.2015 - 08.2015
  • Configured and troubleshooted various mobile operating systems, including Apple iOS, Google Android, Windows Phone OS, and Blackberry OS.
  • Collaborated with design teams to implement complex wireless voice (1x) and data networks (3G CDMA & 4G LTE), ensuring seamless mobile communication.
  • Analyzed and resolved customer-impacting faults in the Verizon Wireless network.
  • Participated in Wi-Fi installation projects and performed end-to-end connectivity validation at prominent venues such as stadiums.
  • Utilized troubleshooting tools, including VZWMaps, MARS Call Records, Network Geographics, Device Management Database, and MTAS Provisioning Tool.

Network Support Engineer

Novartis/C3I
09.2010 - 09.2014
  • Provided desktop, network, and data migration support to project teams implementing new solutions.
  • Diagnosed and repaired hardware, software, and network issues, adhering to cabling and racking standards.
  • Supported enterprise Windows Server environment, including Windows Server, AD, VMWare, and XenApp\XenDesktop technologies.
  • Provided L1 support to the data center operations team, managing over 2,000 physical and virtual servers.
  • Troubleshoot Cisco VPN Profiles and PKI tokens, ensuring secure remote connectivity.
  • Supported multimedia and handheld devices for executive and VIP services.

Education

Full Stack Flex Web Development (coding) Certificate - Front-end, Back-end

University of Denver Coding Boot Camp
01.2024

Diploma - Information Technology

Lincoln Tech Institute
Edison, NJ

Bachelor of Science - Economics

University of Connecticut
Storrs, CT

Continuing hands-on training courses -

IBM Resiliency Services Campus
Boulder, CO
01.2021

Graduate Certificate - Cybersecurity

Colorado State University Global
Aurora, CO
01.2020

VMware, Red Hat Linux Certification -

Avtech Institute of Technology
South Plainfield, NJ
01.2016

Skills

  • Technical Troubleshooting
  • Customer Support
  • Desktop hardware (HP, Dell, Lenovo, Apple)
  • System Configuration
  • Problem Analysis
  • Learning Agility
  • IT Equipment Management
  • Relationship Management
  • Training and Documentation
  • DNS and DHCP management
  • Windows Server operating systems (2008, 2012, 2016)
  • Networking and Connectivity
  • IT Security
  • Adaptability and Flexibility
  • Video conference room setup and configuration
  • Audiovisual equipment installation and troubleshooting
  • Familiarity with video conferencing software (Zoom, Skype, Google Meet)
  • Open systems hardware (HP, Dell, IBM)
  • SAN storage arrays (EMC, NetApp, IBM)
  • Cabling infrastructure systems (fiber optic, copper)
  • Network infrastructure (Cisco, Juniper)
  • Mainframe (IBM z/OS)
  • Help desk software ticket system (ServiceNow, JIRA Service Desk, Zendesk, Remedy, Salesforce)
  • Excellent problem-solving skills
  • Disk imaging tools (Symantec Ghost, Microsoft SCCM)
  • Active Directory User and group management, policy management, and troubleshooting

Certification

  • Full stack Flex Web Development (coding) Certification
  • CompTIA A+ Certified Technician
  • CCNA Routing and Switching
  • CCNA Security Certification
  • VMware Certified Associate 6 - Data Center Virtualization
  • MCITP Desktop Certification
  • HIPAA Certification
  • Internal IBM Certification in Mid-range and Large Systems

Timeline

FC Associate 1 - Part Time

Amazon Fulfillment Center
11.2024 - Current

Lead Customer Engineer

Hitachi Vantara
12.2021 - 04.2023

Global Technology Services Engineer

IBM
03.2020 - 12.2021

Global Technology Services Engineer

IBM
08.2016 - 09.2019

NRB System Engineer (Contract Employee)

Verizon Wireless
04.2015 - 08.2015

Network Support Engineer

Novartis/C3I
09.2010 - 09.2014

Diploma - Information Technology

Lincoln Tech Institute

Bachelor of Science - Economics

University of Connecticut

Continuing hands-on training courses -

IBM Resiliency Services Campus

Graduate Certificate - Cybersecurity

Colorado State University Global

VMware, Red Hat Linux Certification -

Avtech Institute of Technology

Full Stack Flex Web Development (coding) Certificate - Front-end, Back-end

University of Denver Coding Boot Camp

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Aloys Zoa Manga