Khawla Oumbarek
Carrollton
Summary
Detail-oriented Phlebotomy Technician with hands-on training in clinical blood collection, safety protocols, and patient care. Thrives in high-volume, fast-paced environments, maintaining strict accuracy and specimen integrity under pressure. Combines strong communication skills with a reassuring bedside manner to keep patients comfortable and ensure efficient clinical workflows.
Overview
13
13
years of professional experience
Work History
FC Associate (Part-Time)
AMAZON LOGISTICS
Dallas, Texas
11.2024 - Current
- Quality Control & Problem Solving: Work directly in Inventory Control and Quality Assurance (ICQA) to systematically investigate, track, and correct inventory discrepancies, ensuring complete data integrity.
- Process Compliance: Follow strict safety standards and standard operating procedures (SOPs) to receive, check, pack, and label heavy volumes of shipments under tight time constraints.
- Accurate Documentation: Keep precise digital and physical records of incoming and outgoing packages, ensuring delivery notes and invoices match perfectly to prevent logistics errors.
- Workflow Coordination: Served as a "Water Spider" to manage material distribution on the floor, keeping workstations supplied and preventing bottlenecks in team operations.
Technical Department Assistant & Dispatcher (Full-Time)
VITOGAZ MAROC (Technical Department)
Casablanca, Morocco
02.2013 - 06.2024
- Customer Relations & Conflict Resolution: Managed high volumes of customer inquiries, navigated billing or service complaints, and resolved grievances using patient, empathetic communication.
- Scheduling & Route Optimization: Coordinated daily maintenance schedules and managed route sheets for service technicians and drivers, ensuring safety compliance and efficient resource distribution.
- Data & Inventory Management: Maintained departmental databases, tracked Key Performance Indicators (KPIs), organized administrative files, and prepared purchase orders following job fulfillment.
- Training & Onboarding: Handled the onboarding and training of new dispatchers, teaching them company protocols, communication systems, and quality standards.
Education
Certificate of Completion - Phlebotomy Technician
Dallas College
Irving, Texas03-2026
Associate Degree - Specialized Technician in Metal Construction Design
ISTA (Specialized Institute of Applied Technology)
Salé El-Jadida, Morocco07-2012
High School Diploma - Physics and Chemistry Sciences
Hassan II High School
Midelt, Morocco06-2010
Skills
- Clinical Phlebotomy: Venipuncture, Capillary Puncture, Non-Blood Specimen Collection, Point-of-Care Testing (POCT), Specimen Processing & Handling
- Safety & Compliance: OSHA Bloodborne Pathogens Standards, Infection Control (Aseptic Technique), HIPAA Regulations, Patient Identification Protocols, Quality Assurance (QA)
- Technical & Data Systems: Laboratory Information Systems (LIS) concepts, Microsoft Office Suite (Excel, Word, Outlook), ERP Systems, Data Entry
- Professional Skills: Patient Relations, Critical Thinking, Multitasking, Resource Coordination, Team Collaboration
- Languages: English (Native/Bilingual), French (Native/Bilingual), Arabic (Native/Bilingual)
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Native or Bilingual
Timeline
FC Associate (Part-Time)
AMAZON LOGISTICS
11.2024 - Current
Technical Department Assistant & Dispatcher (Full-Time)
VITOGAZ MAROC (Technical Department)
02.2013 - 06.2024
Associate Degree - Specialized Technician in Metal Construction Design
ISTA (Specialized Institute of Applied Technology)
High School Diploma - Physics and Chemistry Sciences
Hassan II High School
Certificate of Completion - Phlebotomy Technician
Dallas College