ALPANA SHUKLA
Bengaluru,Karnataka
Summary
Results-driven Manager of Operations known for high productivity and efficient task completion. Specialize in strategic planning, process optimization, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and project success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager of Operations
Genpact
Bengaluru, Karnataka
01.2023 - Current
- Leading Account Receivables Team successfully for 8 years, brought excellent project improvement and client value creation. Skilled at understanding clients and employees' requirements and meeting their needs. Seeking to bring further success by strengthening staff training, streamlining internal systems, and facilitating improved project deliveries.
- Monthly SLA reporting, setting up roadmap to the set targets.
- Setting up regular trainings, assessments, and feedback to the reporting team members.
- Daily huddle, monthly/weekly governance calls.
- Knowledge of AR controls and compliance, facilitating internal and external audits.
Senior Financial Accounting Analyst
Accenture Services Private
Bengaluru, Karnataka
08.2008 - 01.2023
- Reporting and managing the team metrics.
Performance tracking, review, and feedback.
Managing process controls.
Utilized practical communications skills to maintain
and build positive client relationships.
Guided teams in planning, implementation, and
execution of merchandising, thus fostering highly
effective collaboration
Education
Bachelor of Commerce - Accounting And Business Management
Lucknow University
Lucknow08-1999
Skills
Tools and ERP’s
- SAP GUI, FIORI & HANA
- High Radius – UAT and migration to High Radius
- Blackline – Month end & Bad Debts Reserves and AR reconciliations on Blackline
- Experience on deployment various Tracking tools including Power BI dashboard
- CAS9 UAT and deployment
- Handled 3 successful Transition
- Vast experience on all the 3 towers of AR -Cash, Collection and Deduction Management
- Lead the team for the UK & Ireland Trade promotions, US Non-Trade claims, and Australia – all three towers of AR for Manufacturers and Wholesalers in FMCG Sector
- Worked closely with Automation team on building of Power BI- Daily Dashboard and automation of AR reports
- Geographies worked for- US, UK & Ireland, Australia
Accomplishments
- ACCENTURE TOP TALENT AWARD- GOLD CERTIFICATE
- CAMPBELLS LEADERSHIP EXCELLENCE AWARD- 3 TIMES WINNER
- MANY CLEINT APPRECIATION AWARDS
Certification
- SIX SIGMA CERITIFIED
Timeline
Manager of Operations
Genpact
01.2023 - Current
Senior Financial Accounting Analyst
Accenture Services Private
08.2008 - 01.2023
Bachelor of Commerce - Accounting And Business Management
Lucknow University