Alper Mercan
Canton,MI
Summary
Dedicated, task driven professional with 7+ years of experience in logistics, transportation, customer service, and management. Expertise includes creating brand awareness, analyzing data and and implementing projects to positively impact organizational goals. Proficient in identifying challenging areas and achieving corrective measures. Recognized by executive management as a dependable leader that contributes as a team player, coach and develop colleagues and interface with professionals on all levels.
Overview
12
12
years of professional experience
Work History
Key Account Manager
RXO
Ann Arbor, MI
01.2022 - 02.2024
- Develop and maintain relationships with key accounts to ensure customer satisfaction and loyalty
- Analyzed customer data to identify opportunities for growth and improvement
- Develop and implement strategies to increase sales and profitability
- Negotiate contracts and pricing with customers
- Monitor customer feedback and address any issues or concerns
- Develop and implement customer loyalty programs
- Develop and maintain relationships with carriers and suppliers
- Develop and manage budgets for key accounts
- Manage and coordinate customer events and activities
Route Supervisor
Universal Dedicated
Detroit, MI
03.2016 - 01.2022
- Developed and maintained relationships with key customers to ensure customer satisfaction and loyalty
- Managed 80+ company (union and nonunion) and owner operator drivers
- Achieved driver productivity by using effective employee and equipment scheduling
- Created effective processes and directed logistics functions for just in time trucking and transportation services, while utilizing logistics software
- Increased on-time service percentage by 24 percent
- Successfully lead a team of supervisors and drivers during a major business launch
- Trained and mentored employees
Intern
American Friends of Turkey
Washington, DC
07.2012 - 08.2012
- Created a three year marketing plan for American Friends of Turkey, Inc. involving the use of social internet, TV, radio, and publications
- Researched and analyzed effective marketing strategies
- Met with board members to discuss marketing and business strategy
- Updated the website of American Friends of Turkey, Inc. using HTML
Education
BBA - Supply Chain Management
Eastern Michigan University
Ypsilanti, MI12-2015
Skills
- Key Account Management
- Account Retention
- Revenue Generation
- Data-Driven Decision-Making
- Business Development
- Business Strategies
- Client Relationship Building
- Proficient in Microsoft Word, Microsoft Excel, and Microsoft Powerpoint
- Transportation Management System software
Languages
Turkish
Native/ Bilingual
Timeline
Key Account Manager
RXO
01.2022 - 02.2024
Route Supervisor
Universal Dedicated
03.2016 - 01.2022
Intern
American Friends of Turkey
07.2012 - 08.2012
BBA - Supply Chain Management
Eastern Michigan University