Alpha Baldé
New York,NY
Summary
Reliable Uber Partner with a proven background in customer service and transportation logistics. Possess strong skills in communication, problem-solving, and time management which have been crucial to maintaining high customer satisfaction ratings. Experience includes managing schedules efficiently, ensuring rider safety, and maintaining vehicle upkeep. This role has honed abilities in multitasking, remaining calm under pressure, and handling disputes professionally for positive resolutions.
Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.
Overview
2025
2025
years of professional experience
Work History
Uber Partner
Driver
Manhattan, New York
01.2020 - Current
- Managed unexpected emergencies and route changes with calm and professionalism.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Drove shuttle buses, limousines or company cars to transport passengers.
- Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
- Arranged to pick up customers or groups.
- Utilized feedback from passengers to improve service and address any shortcomings.
Volunteer
Rat Pak Records
Manhattan, NY
03.2019 - Current
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Prepared petitions, complaints and subpoenas for abuse cases presented in court.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Attended weekly meetings to discuss progress and future initiatives.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
Volunteer
NEW YORK CARES Organization
Manhattan, New York
02.2019 - Current
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Prepared petitions, complaints and subpoenas for abuse cases presented in court.
- Organized and maintained records of volunteer hours and donations.
- Provided assistance to staff in the daily operations of the organization.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Security Officer
Allied Universal Security Services
Manhattan, NY
03.2022 - 04.2023
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Operated communication systems between officers stationed throughout the facility.
- Enforced access control measures in accordance with established procedures.
- Patrolled crowds during events to preserve order and promote security.
- Reported safety hazards for remediation response.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Checked for safety hazards and took corrective action when necessary.
- Observed patrons and customers to quickly address security situations.
- Guarded restricted areas to prevent unauthorized entry.
Restaurant Team Member
Augustine restaurant
Manhattan, New York
02.2018 - 06.2019
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Implemented feedback from customers to improve service quality and menu offerings.
- Addressed complaints to kitchen staff and served replacement items.
- Prepared food items such as salads, sandwiches, desserts, as needed.
- Communicated clearly with kitchen staff regarding order specifics.
Co-op Ride
Driver
- Responded quickly to changes in orders from customers while maintaining focus on speed of service.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Education
Some College (No Degree) - Business Administration
Berkeley College
New York, NYSome College (No Degree) - Emergency Medicine
City College of New York
New York, NYSome College (No Degree) -
Pathway Graduation
New York, NYSkills
- Punctuality
- Cleanliness
- Route planning
- Strong navigation
- Flexibility
- Driving safety
- Stress management
- Passenger transportation
- Customer engagement
- Schedule management
- Adaptability and flexibility
- Customer service
- Communication
- Excellent navigation
- Clean driving record
- Hospitable
Languages
English
Professional
French
Full Professional
Fulani
Native/ Bilingual
Timeline
Security Officer
Allied Universal Security Services
03.2022 - 04.2023
Uber Partner
Driver
01.2020 - Current
Volunteer
Rat Pak Records
03.2019 - Current
Volunteer
NEW YORK CARES Organization
02.2019 - Current
Restaurant Team Member
Augustine restaurant
02.2018 - 06.2019
Co-op Ride
Driver
Some College (No Degree) - Business Administration
Berkeley College
Some College (No Degree) - Emergency Medicine
City College of New York
Some College (No Degree) -
Pathway Graduation