Alpha Diallo
Darby,PA
Summary
Adept at fostering positive environments and enhancing operational efficiency, I leveraged leadership and problem-solving skills at Dissa Restaurant to elevate customer satisfaction and team productivity. I speak English and am fluent in Portuguese, French, and Fulani, and my multicultural communication prowess has consistently improved organizational outcomes.
Overview
14
14
years of professional experience
Work History
Restaurant Business Owner
Dissa Restaurant
10.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Airport Sekou Toure
12.2018 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Guard
Embassy of Guinea
06.2016 - 12.2018
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergencies to assess and deflect issues.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Stocking Associate
SoEasy Retail Food Supply
02.2014 - 04.2016
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
Special Needs Assistant
Special Olympics Guinea School
02.2011 - 12.2014
- Developed strong rapport with students through empathy, patience, and understanding of their unique challenges and strengths.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted in developing social-emotional learning curricula tailored to the unique needs of students with disabilities.
- implemented individualized education plans tailored to each student's needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Education
Bachelor of Science - Economiques
Universite General Lansana Conte
Guinea, Conakry12-2014
High School Diploma -
Ecole Oumou Diaby
Guinea, Conakry10-2010
Skills
- Great communication Skills
- Problem Solving Skills
- Team Player
- Leadership Skills
Languages
French
Native or Bilingual
Portuguese
Native or Bilingual
Fulani
Full Professional
English
Professional Working
Timeline
Restaurant Business Owner
Dissa Restaurant
10.2019 - Current
Customer Service Representative
Airport Sekou Toure
12.2018 - 09.2020
Security Guard
Embassy of Guinea
06.2016 - 12.2018
Stocking Associate
SoEasy Retail Food Supply
02.2014 - 04.2016
Special Needs Assistant
Special Olympics Guinea School
02.2011 - 12.2014
Bachelor of Science - Economiques
Universite General Lansana Conte
High School Diploma -
Ecole Oumou Diaby