Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
ALPHA DOLLEY
Open To Work

ALPHA DOLLEY

Customer Service Representative
Lafayette,LA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

CUSTOMER SERVICE REPRESENTATIVECLIENT RELATION SPECIALISTCALL CENTER REPRESENTATIVECustomer Service Representative

Work Type

Full TimePart TimeContract WorkSeasonal Work

Location Preference

On-SiteRemote
Location: Lafayette, LA, USLafayette, LA
Open to relocation: Yes

Salary Range

$15/hr - $25/hr

Important To Me

Career advancementWork-life balanceWork from home option

Summary

Passionate and dedicated customer service professional with a proven track record of going above and beyond to exceed customer expectations. Known for delivering exceptional service and building strong rapport with clients through attentive listening, empathy, and problem-solving skills. Adept at anticipating customer needs and providing personalized solutions to ensure satisfaction. Committed to representing the company brand with professionalism and integrity. Demonstrated ability to handle challenging situations with patience and diplomacy, resulting in positive outcomes and customer loyalty.

Overview

10
10
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE REPRESENTATIVE

Maximus
01.2020 - Current
  • Provide unparalleled customer service through remote channels, exhibiting professionalism, empathy, and expertise in addressing diverse inquiries and concerns.
  • Address inquiries, resolve complaints, and provide solutions to ensure customer satisfaction.
  • Diagnose and troubleshoot technical issues with products or services remotely, guiding customers through step-by-step solutions.
  • Escalate complex technical issues to appropriate internal teams for further investigation and resolution.
  • Foster a culture of collaboration and excellence within the remote team, actively participating in cross-functional initiatives and knowledge-sharing endeavors.

CLIENT RELATION SPECIALIST

Teleperformance
Remote
08.2019 - 12.2020
  • Collaborate cross-functionally with internal teams to develop innovative strategies and proposals.
  • Advocate for client needs and priorities within the organization, championing their interests.
  • Employ a proactive approach to understanding client objectives and requirements, aligning our services.
  • Utilize strong problem-solving skills and resourcefulness to navigate complex situations.
  • Conduct thorough analysis of client performance metrics, identifying opportunities for optimization and growth through data-driven insights and strategic recommendations.
  • Developed and maintained client relationships to enhance satisfaction and retention.
  • Implemented feedback mechanisms to improve service delivery processes.
  • Trained and mentored junior team members on best practices in client relations.
  • Managed escalated inquiries, ensuring swift resolution and client satisfaction.

CALL CENTER REPRESENTATIVE

Premera Blue Cross
06.2017 - 07.2019
  • Handle a high volume of incoming calls efficiently, managing call queues and adhering to established protocols and service level agreements.
  • Document all customer interactions accurately and thoroughly in the CRM system, ensuring data integrity and accessibility for future reference and analysis.
  • Utilize conflict resolution techniques to turn negative experiences into positive outcomes.
  • Monitored ongoing feedback trends and adjustments, ensuring continuous alignment with customer needs and expectations.
  • Provide constructive feedback and insights to management on process improvements, customer trends, and potential areas for optimization, contributing to a culture of continuous improvement and excellence.

Customer Service Representative

Everise
Remote
09.2015 - 05.2017
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Managed high-volume calls while maintaining professionalism and efficiency.
  • Collaborated with cross-functional teams to streamline processes for improved customer satisfaction.
  • Implemented feedback mechanisms to enhance service delivery and resolve recurring issues.
  • Assisted customers in navigating healthcare services and resolving inquiries promptly.
  • Educated patients on insurance coverage, benefits, and care options effectively.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Education

High School Diploma -

Fayette-Ware High School
05.2007

Associate of Arts - Communications

Murray State College Online
Murray, KY
10-2020

Skills

  • Excellent Communication
  • Active Listening
  • Conflict Resolution
  • Stress Management
  • Automation Tools
  • Technical Proficiency
  • Typing Speed & Accuracy
  • Complex Problem Solving
  • Complaint Handling
  • Interpersonal Skills
  • Process Improvement
  • Documentation Management
  • CRM Systems
  • Multi-tasking
  • Emotional Intelligence
  • Customer Feedback
  • Time Management
  • Customer Service
  • Task Management Software
  • Strong Leadership
  • Remote Work Proficiency
  • Conflict Management
  • Call Center Operations
  • Computer Proficiency
  • Quality Assurance
  • Active listening
  • Data entry
  • Customer relations
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Call center operations
  • Professional telephone demeanor
  • Dispute resolution

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Maximus
01.2020 - Current

CLIENT RELATION SPECIALIST

Teleperformance
08.2019 - 12.2020

CALL CENTER REPRESENTATIVE

Premera Blue Cross
06.2017 - 07.2019

Customer Service Representative

Everise
09.2015 - 05.2017

High School Diploma -

Fayette-Ware High School

Associate of Arts - Communications

Murray State College Online

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