ALPHA B. LEWALLY
Bowie
Summary
Ambitious, highly skilled, and detail-oriented policy analyst and administrator with a bachelor’s degree in Technical Management and a master’s in public policy administration, specializing in qualitative and quantitative research analysis. Proven experience applying critical thinking methods to solve complex social problems in fast-paced environments. Skilled in conducting comprehensive research, preparing detailed assessments, and collaborating with diverse stakeholders. Committed to fostering innovative solutions, actionable insights, and effective communication to achieve results and organizational goals. Eager to contribute to the mission of advocating to resolve social issues such as homelessness, housing for children and families, safety, and justice across the country.
Overview
27
27
years of professional experience
8052
8052
years of post-secondary education
Work History
Election Judge
Prince George’s County Board of Elections
01.2020 - Current
- Set up and secured election equipment and polling centers.
- Assisted at check-in, verifying voter registration and eligibility.
- Had extensive knowledge of ballots and ensured voters understood how to mark and submit them correctly.
- Enforced election laws and regulations to ensure a fair process.
- Provided customer service and reported issues to the chief election judge.
Graduate Research Assistant
Bowie State University
Bowie
01.2022 - 05.2024
- Conducted in-depth research on social issues, including gun violence, Medicare/Medicaid, economic inflation, police brutality, drug-related issues, and gang violence.
- Provided valuable insights and information to support faculty and student academic pursuits.
- Coordinated with new students by updating files, ensuring all paperwork was complete, and guiding them through their initial academic steps.
- Communicated regularly via email, providing campus updates and reminders.
- Authored detailed reports on research findings for distribution to key stakeholders, communicating analytical insights and recommendations.
- Utilized critical thinking to design and implement structured analysis processes that inform decision-making and operational planning.
Director of Operations (Transport and Logistics)
Port Stevedoring Labor/Logistics
Freetown
01.2018 - 01.2022
- Developed strategic relationships with service providers to support business growth.
- Managed daily operations to ensure compliance with procedures and policies.
- Helped develop customer feedback initiatives that improved service quality and identified key areas for improvement.
- Conducted market research and presented findings to assist strategic decision-making.
- Supported team efforts to manage inquiries and resolve complaints, demonstrating strong problem-solving and communication skills.
Member Representative
Government of Sierra Leone House of Parliament
01.2007 - 01.2018
- Head of Delegation to ACP-EUROPEAN UNION. Led and managed the European Union Commission's 11th, 12th, and 13th (EDF) European Development Funds from 2012 to 2018.
- Acted as a Constituency Representative.
- Served as Chairman of the Committee of Transport and Aviation.
- Member of the Sport and Public Health Committee.
- Member of the Public Account Committee.
Customer Support and Technical Support Engineer (Level 2)
Vonage America
Holmdel
01.2005 - 01.2007
- Diagnosed customer issues and provided solutions through virtual communication.
- Monitored network performance and recommended improvements for VoIP quality and security.
- Troubleshot and resolved technical issues effectively.
- Enhanced customer satisfaction by engaging clients and understanding their needs.
- Upsold products through tailored communication, increasing sales.
- Collaborated with teammates to maintain a positive work environment.
Lead Material Handler
McKesson Medical-Surgical
Dayton
01.1999 - 01.2004
- Led a team in a high-volume medical supply chain environment.
- Trained new staff and developed efficiency strategies.
- Ensured safety, productivity, and quality standards.
- Implemented ICARE principles to foster a positive workplace and improve customer satisfaction.
Education
MASTER’S - PUBLIC POLICY ADMINISTRATION
Bowie State University
BACHELOR'S - TECHNICAL MANAGEMENT
DeVry University
North Brunswick, NJASSOCIATE'S - TELECOMMUNICATION AND MANAGEMENT
DeVry University
North Brunswick, NJDIPLOMA - ELECTRONICS NETWORKING AND SYSTEM TECHNOLOGY
Cittone Institute
Edison, NJSkills
- Effective communication
- Comprehensive research and analysis
- Report writing
- Assessment development
- Data collection and management
- Team leadership
- Problem-solving
- Critical thinking
- Organizational development
- Time management
- Policy development
Additional Information
Voter education and registration initiative for first-time Maryland student voters, Team project on AI robotics and automation impacts on US business strategies, Research on the COVID-19 pandemic in Maryland, Analysis of the Affordable Care Act of 2010, Policy research on US economic inflation, Evaluation of Medicare-Medicaid social welfare programs, Inducted into PI ALPHA ALPHA, 05/24, as an honor student with a GPA of 3.643.
Timeline
Graduate Research Assistant
Bowie State University
01.2022 - 05.2024
Election Judge
Prince George’s County Board of Elections
01.2020 - Current
Director of Operations (Transport and Logistics)
Port Stevedoring Labor/Logistics
01.2018 - 01.2022
Member Representative
Government of Sierra Leone House of Parliament
01.2007 - 01.2018
Customer Support and Technical Support Engineer (Level 2)
Vonage America
01.2005 - 01.2007
Lead Material Handler
McKesson Medical-Surgical
01.1999 - 01.2004
MASTER’S - PUBLIC POLICY ADMINISTRATION
Bowie State University
BACHELOR'S - TECHNICAL MANAGEMENT
DeVry University
ASSOCIATE'S - TELECOMMUNICATION AND MANAGEMENT
DeVry University
DIPLOMA - ELECTRONICS NETWORKING AND SYSTEM TECHNOLOGY
Cittone Institute