Alpha Martha Arroyo
El Paso,TX
Summary
Oversaw client service teams, applying 28 years of bilingual communication experience to optimize performance across various operational settings.
Overview
22
22
years of professional experience
Work History
Bilingual Marketplace Customer Service Agent Tier 1
Maximus Federal
11.2024 - 03.2025
- Delivered accurate program guidance to clients in English and Spanish, ensuring compliance with federal standards.
- Documented all interactions and escalated complex issues, maintaining service quality and audit readiness.
Language Interpreter
TransPerfect
11.2022 - 10.2024
- Interpreted complex conversations across legal, medical, and customer service domains.
- Ensured clarity and neutrality in high-stakes bilingual communication.
Receiving Clerk
Mount Franklin Foods
06.2022 - 11.2022
- Verified shipments and maintained 100% inventory accuracy.
- Supported monthly audits and ensured compliance with safety protocols.
Admissions Recruiter
Vista College
07.2014 - 10.2017
- Managed enrollment documentation and compliance with institutional policies.
- Represented the college at public events and coordinated tutoring schedules.
Store Lead, Trainer, Regional Corporate Educator, HR Recruiter
Sephora (Inside JCPenney & Corporate)
01.2003 - 01.2014
- Supervised store operations and trained teams across 11 locations.
- Led compliance with brand standards, safety protocols, and HR documentation.
- Coordinated over 100 training sessions annually and supported recruitment processes.
Education
Bachelor of Applied Science - Management/Human Resources, Minor in Economics
Vista College
El Paso, TX01.2017
Associate of Applied Science - Computer Science
Border Institute of Technology
El Paso, TX01.2000
Skills
- Customer service
- Data entry
- Empathetic and genuine
- Customer relationship management (CRM)
- Microsoft office suite proficiency
- Exemplary work ethic
- Cultural awareness
- Benefits determination
- Language proficiency
- Staff training
- Service standard compliance
- Report creation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Marketplace Customer Service Agent Tier 1
Maximus Federal
11.2024 - 03.2025
Language Interpreter
TransPerfect
11.2022 - 10.2024
Receiving Clerk
Mount Franklin Foods
06.2022 - 11.2022
Admissions Recruiter
Vista College
07.2014 - 10.2017
Store Lead, Trainer, Regional Corporate Educator, HR Recruiter
Sephora (Inside JCPenney & Corporate)
01.2003 - 01.2014
Bachelor of Applied Science - Management/Human Resources, Minor in Economics
Vista College
Associate of Applied Science - Computer Science
Border Institute of Technology
ADDITIONAL EXPERIENCE
- Sears – El Paso, TX
- Jewelry Department Supervisor
- Oct 2017 – Nov 2019
- Oversaw inventory, team training, and compliance with loss prevention policies.
- Alorica (AT&T Contract) – El Paso, TX
- Customer Service Representative
- Jul 2010 – Aug 2011
- Verified documentation for AT&T discounts and ensured policy compliance.
- Verizon Wireless – El Paso, TX
- Nov 2009 – Jul 2010
- Resolved billing and service issues while maintaining high customer satisfaction.
- Bank of America – Las Vegas, NV
- Senior Consumer Banker
- Jul 2000 – May 2003
- Managed bilingual client accounts, processed fraud claims, and supported compliance audits.