ALPHA MARTHA ARROYO
El Paso,TX
Summary
Bilingual Customer Service and Administrative Professional with 28 years of experience supporting clients, resolving complex issues, and maintaining accurate documentation across federal, corporate, educational, and service-based environments. Known for empathy, professionalism, and the ability to communicate clearly with diverse populations. Adaptable, organized, and committed to delivering exceptional service in fast-paced settings.
Overview
22
22
years of professional experience
Work History
Bilingual Marketplace Customer Service Agent – Tier 1
Maximus Federal
El Paso, TX
11.2024 - 03.2025
- Provided bilingual program guidance and benefits information.
- Documented cases and ensured compliance with federal standards.
- Escalated complex issues and maintained high service quality.
Language Interpreter
TransPerfect Connect
El Paso, TX
11.2022 - 10.2024
- Interpreted legal, medical, and customer service conversations.
- Ensured accuracy, neutrality, and confidentiality.
- Supported vulnerable clients in high-stakes situations.
Receiving Clerk
Mount Franklin Foods
El Paso, TX
06.2022 - 11.2022
- Verified shipments and maintained inventory accuracy.
- Supported monthly audits and safety compliance.
Admissions Recruiter
Vista College
El Paso, TX
07.2014 - 10.2017
- Guided students through enrollment and financial aid processes.
- Managed documentation and compliance.
- Represented the college at public events.
Store Lead / Trainer / Regional Corporate Educator / HR Recruiter
Sephora – The Venetian Resort Las Vegas
Las Vegas
01.2003 - 01.2014
- Trained teams across multiple locations.
- Ensured compliance with brand standards and HR documentation.
- Coordinated 100+ training sessions annually.
Education
Associate of Applied Science - Computer Science
Border Institute of Technology
El Paso, TXSkills
- Bilingual Communication (English/Spanish)
- Customer Service & Client Support
- Documentation & Data Entry
- Microsoft Office & CRM Systems
- Benefits & Program Guidance
- Problem Resolution & De-escalation
- Training & Onboarding
- Cultural Awareness
- Compliance & Confidentiality
- Call Center Operations
- Report Creation
- Time Management & Organization
Languages
English
Spanish
ADDITIONAL EXPERIENCE
- Sears – Jewelry Department Supervisor (Oct 2017 – Nov 2019)
- Alorica – Customer Service Representative (Jul 2010 – Aug 2011)
- Verizon – Customer Service Representative (Nov 2009 – Jul 2010)
- Bank of America – Senior Consumer Banker (Jul 2000 – May 2003)
Timeline
Bilingual Marketplace Customer Service Agent – Tier 1
Maximus Federal
11.2024 - 03.2025
Language Interpreter
TransPerfect Connect
11.2022 - 10.2024
Receiving Clerk
Mount Franklin Foods
06.2022 - 11.2022
Admissions Recruiter
Vista College
07.2014 - 10.2017
Store Lead / Trainer / Regional Corporate Educator / HR Recruiter
Sephora – The Venetian Resort Las Vegas
01.2003 - 01.2014
Associate of Applied Science - Computer Science
Border Institute of Technology