Carina Rodriguez
San Antonio,TX
Summary
Bilingual (English/Spanish) customer service professional with 8+ years of experience in call center, social media, and customer-facing environments. Skilled in resolving customer concerns, handling high-volume interactions, de-escalating challenging situations, and providing excellent customer support. Proven ability to communicate effectively with diverse customers while maintaining professionalism and accuracy.
Overview
13
13
years of professional experience
Work History
Bilingual Social Media Agent
Afni, Inc
Tucson, Arizona
06.2025 - 05.2026
- Efficiently managed high-volume customer inquiries through social media platforms.
- Delivered bilingual support in English and Spanish, improving communication effectiveness.
- Addressed and resolved customer concerns with professionalism and speed.
- Accurately documented all customer interactions to ensure clarity and follow-up.
- Consistently achieved quality and productivity standards in service delivery.
Auto Adjuster
USAA
Colorado Springs, Colorado
11.2016 - 06.2019
- Oversaw high-volume inbound and outbound customer calls, optimizing service delivery.
- Communicated insurance coverage and claims processes effectively for better clarity.
- Analyzed information from various sources during claims investigations for thorough evaluations.
- Extended professional assistance to customers facing stressful situations with care.
- Ensured accurate maintenance of documentation and records to enhance accountability.
Assistant Manager
Extra Space Storage
Pearl City, Hawaii
08.2013 - 06.2016
- Oversaw training and supervision of team members for enhanced capabilities.
- Engaged customers via phone, online, and in-person channels to enhance satisfaction.
- Resolved complaints and concerns efficiently to maintain loyalty.
- Guided customers in selecting suitable products and services to meet their needs.
- Maintained detailed customer records and account information for accurate tracking.
Education
Bachelor of Arts - Liberal Studies & History
California State University, Northridge
Northridge, CA06-2005
Skills
- Bilingual communication (English/Spanish)
- Social media assistance
- Customer support excellence
- Inbound and outbound communications
- Retention strategies for customers
- Call center management
- Conflict management
- Effective listening skills
- Problem-solving capabilities
- Data entry accuracy
- Documentation skills
- Expertise in CRM systems
- Proficiency in Microsoft Office Suite
- Ability to multitask
Languages
- English – Fluent
- Spanish – Fluent
Timeline
Bilingual Social Media Agent
Afni, Inc
06.2025 - 05.2026
Auto Adjuster
USAA
11.2016 - 06.2019
Assistant Manager
Extra Space Storage
08.2013 - 06.2016
Bachelor of Arts - Liberal Studies & History
California State University, Northridge