Topacio Andino
El Paso
Summary
Motivated and results-driven professional with over 10 years of experience in customer service, team leadership, and community outreach. Skilled in client relationship management, staff training, and process improvement. Bilingual in English and Spanish, with a strong ability to lead diverse teams and deliver exceptional service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative / Licensed General Lines Agent (P&C)
Farmers Insurance
09.2016 - 07.2022
- Licensed Property & Casualty Agent providing coverage guidance, policy renewals, and claims support.
- Achieved 95%+ customer satisfaction ratings through timely issue resolution and personalized service.
- Increased policy renewals by 15% via proactive client follow-ups.
- Ensured 100% compliance with Texas insurance regulations and company standards.
Community Outreach Manager
Smile Magic Family Dental
02.2016 - 09.2016
- Led community education programs, boosting patient engagement and lead generation.
- Recruited, trained, and supervised outreach staff; established performance metrics and monitored results.
- Developed strategic partnerships to expand clinic visibility and growth.
Shift Supervisor
Starbucks
07.2005 - 03.2010
- Supervised daily store operations, trained new employees, and managed high-volume customer service.
- Maintained team performance and morale while ensuring operational compliance and customer satisfaction.
Education
Associate of Arts -
El Paso Community College
01.2008
Vocational Nursing Studies
El Paso Community College
01.2013
Medical Office Internship
MCCI Medical Group
01.2018
Bachelor of Science -
Texas Tech University
TX, El Paso12-2027
Skills
- Leadership & Team Management
- Customer Relationship Management
- Training & Staff Development
- Scheduling & Workflow Coordination
- Bilingual Communication (English/Spanish)
- Compliance & Regulatory Adherence
- Event & Community Outreach Planning
Certification
- Licensed General Lines Agent – Property & Casualty (Texas)
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Languages
English
Spanish
Timeline
Customer Service Representative / Licensed General Lines Agent (P&C)
Farmers Insurance
09.2016 - 07.2022
Community Outreach Manager
Smile Magic Family Dental
02.2016 - 09.2016
Shift Supervisor
Starbucks
07.2005 - 03.2010
Vocational Nursing Studies
El Paso Community College
Medical Office Internship
MCCI Medical Group
Associate of Arts -
El Paso Community College
Bachelor of Science -
Texas Tech University