Phillip Bennett
Winter Haven,FL
Summary
Proactive Personal Lines Licensed Customer Service Agent and Specialized Sales Professional skilled in customer complaint resolution, CRM, recruitment, service, sales, etc.. Proven success in managing escalations, optimizing workflows, and maximizing revenue through upselling and cross-selling. Strong communicator with a focus on building rapport and ensuring customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Lines Licensed Customer Service Agent
Brightway Insurance
03.2022 - 08.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Inbound Sales Specialist
Public Storage
10.2020 - 03.2022
- Built rapport with potential clients through active listening and personalized recommendations.
- Optimized workflow by prioritizing tasks based on urgency, complexity, and potential impact on sales performance.
- Proactively identified opportunities for cross-selling and upselling to maximize revenue generation per transaction.
- Developed strong product knowledge to confidently assist customers in making informed purchasing decisions.
- Utilized CRM software for effective lead management, ensuring timely follow-up with prospective customers.
AR Collections Specialist
Gatehouse Media Partners
02.2019 - 10.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Driver Recruiter
Comcar Industries Inc.
05.2018 - 02.2019
- Spearheaded mentorship programs for newly-hired drivers, fostering camaraderie and support among team members.
- Enhanced company reputation as a top employer for professional drivers through targeted marketing campaigns and outreach initiatives.
- Developed comprehensive driver profiles to accurately match candidates with suitable routes and assignments.
- Improved driver recruitment processes by implementing efficient screening and interview techniques.
Specialized Sales Professional
Brighthouse Networks
11.2015 - 05.2018
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Education
Associate of Science - General
Polk State College
Winter Haven, FLPersonal Lines 440
Brightway Insurance Training
Jacksonville, FLSkills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Customer Complaint Resolution
- File Management
- Complaint Handling
- Customer Relationship Management (CRM)
- Microsoft Office Suite proficiency
- Call Control
- Inbound Call Management
- Payment Processing
- De-Escalation Techniques
- Inbound Customer Service
- Upselling
Certification
440 Personal Lines License all states
Timeline
Personal Lines Licensed Customer Service Agent
Brightway Insurance
03.2022 - 08.2024
Inbound Sales Specialist
Public Storage
10.2020 - 03.2022
AR Collections Specialist
Gatehouse Media Partners
02.2019 - 10.2020
Driver Recruiter
Comcar Industries Inc.
05.2018 - 02.2019
Specialized Sales Professional
Brighthouse Networks
11.2015 - 05.2018
Associate of Science - General
Polk State College
Personal Lines 440
Brightway Insurance Training
440 Personal Lines License all states
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