Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Bustillos

Urbandale

Summary

Dynamic Personal Lines Licensed Advisor at Brightway Insurance with a proven track record in problem resolution and relationship development. Adept at cross-selling insurance products, enhancing customer satisfaction, and maintaining meticulous records. Eager to leverage strong organizational skills and a keen understanding of renewals in a challenging insurance environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Personal Lines Licensed Advisor

Brightway Insurance
Kingwood
10.2023 - Current
  • Advised customers on available coverage options that best fit their individual needs.
  • Handled modification and updating of policies.
  • Resolved billing disputes and processed payments and refunds as required.
  • Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
  • Provided detailed explanations of insurance coverage and policy limitations to customers.
  • Educated customers on new insurance products and services relevant to their needs.
  • Corresponded with insured or agent to obtain information or inform of account status or changes.
  • Processed insurance policy changes and updates accurately and efficiently.
  • Asked probing questions and offered solutions to resolve customer issues.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Responded promptly to emails and phone calls from customers seeking assistance.
  • Implemented strategies to cross-sell and upsell insurance products, enhancing customer value.
  • Researched relevant policy information to answer customer questions.
  • Maintained accurate records of customer interactions and transactions.

Agribusiness Underwriting Technician

Chubb
03.2022 - 05.2023
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
  • Evaluated applications to determine insurance coverage and appropriate risk classifications.
  • Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
  • Collaborated with other professionals to develop innovative underwriting solutions.
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Worked 20 renewals weekly and 40 endorsements weekly.
  • Organized and detail-oriented with strong work ethic

Associate Banker

Chase Bank
04.2021 - 03.2022
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
  • Educated customers on online banking and mobile banking applications.
  • Trained new hires on customer service policies and procedures.

Teller

U.S. Bank
11.2018 - 04.2021
  • Cash checks and disburse funds after ensuring that signatures are correct, that written and numerical amounts are consistent, and that accounts are adequately funded.
  • Completed highly accurate, high-volume money counts using both manual and machine-driven methods
  • Record transactions and issue computer-generated receipts by entering customers' transactions into computer
  • Looked for sales opportunities and referred customers to financial services branch partners
  • Managed ATM, night depository, and vault on rotating shift.
  • Cashier's checks, traveler's checks, and money orders were among items sold.
  • Maintained friendly and professional demeanor when dealing with customers.
  • Provided high level of customer service through friendly approach, strong professionalism, and timely assistance with customer transactions.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.

Education

High School Diploma -

Pasadena High School
Pasadena, TX
05.2007

Skills

  • Enthusiastic Underwriting Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills
  • Clear understanding of renewals and endorsements Motivated to learn, grow and excel in Insurance industry
  • MS Office
  • Relationship development
  • Problem resolution
  • Team building
  • Organization
  • Self-sufficient
  • Deadline-driven
  • Meticulous attention to detail

Certification

Texas Personal Lines Property and Casualty Agent

Languages

Bilingual-English/Spanish

Timeline

Personal Lines Licensed Advisor

Brightway Insurance
10.2023 - Current

Agribusiness Underwriting Technician

Chubb
03.2022 - 05.2023

Associate Banker

Chase Bank
04.2021 - 03.2022

Teller

U.S. Bank
11.2018 - 04.2021

High School Diploma -

Pasadena High School
Maria Bustillos
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