Jazmine Cord
Conroe
Summary
Results-driven professional with a strong foundation in customer service and property management. Demonstrates effective communication and organizational abilities while ensuring customer satisfaction and policy compliance. Authorized to work in the US for any employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent/Customer Service Representative
The Zebra
09.2021 - Current
- Advised clients on insurance policies and coverage options.
- Evaluated client needs to recommend suitable insurance products.
- Assisted clients with claims processing and documentation requirements.
- Assisted customers via phone and email, collected documents to prevent policy cancellations, and uploaded documents to carrier sites.
Leasing Consultant
Envolve LLC
Austin
01.2021 - 09.2021
- Conducted property tours for prospective tenants, highlighting key amenities and features.
- Presented property and amenities to prospects positively.
- Assisted in lease processing, ensuring compliance with company policies and regulations.
- Developed and maintained positive relationships with residents to foster community engagement.
Leasing Professional
Sandalwood Management, Inc.
Austin
05.2019 - 07.2020
- Managed leasing processes and tenant relations for diverse residential properties.
- Conducted property tours, showcasing available units to prospective tenants to enhance interest.
- Facilitated lease signings, ensuring compliance with legal requirements and smooth onboarding for tenants.
- Presented property and amenities to prospects, served as landlord for property owner, maintained market knowledge, uploaded leases, and performed data entry.
Team Lead/Customer Service Representative
LogistiCare
Austin
02.2017 - 07.2020
- Schedule transportation for medicaid recipients to their non-emergency doctor's appointments. Send daily stats to my team that include their aux use, talk times, how many calls they took, etc. Work with my team members that are not meeting expectations with QA and stats. Stats are done with excel.
Manager
Chuck-E-Cheese
Round Rock
10.2015 - 05.2017
- Supervised daily operations and evaluated staff performance to enhance service quality in family entertainment center.
- Scheduled staff shifts and maintained coverage during peak hours to optimize guest experience.
- Coordinated staff scheduling and training for new employees to streamline onboarding process.
- Trained team members on customer service standards and operational procedures.
Receptionist
Roger Beasley Mazda (Central)
Austin
08.2016 - 10.2016
- Answered phone calls on a multi-line system and coordinated license plate pickups for customers.
- Greeted customers promptly and professionally upon their arrival.
- Managed incoming calls, directing inquiries to appropriate departments.
- Scheduled service appointments for clients using dealership management software.
Hostess
Baby Acapulco
Austin
02.2015 - 03.2016
- Greeted guests warmly, escorted them to tables, and presented menus to enhance dining experience.
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Managed reservations and seating arrangements for optimal table turnover.
- Assisted servers by communicating guest needs and special requests promptly.
Education
High school or equivalent -
Hendrickson High School
Pflugerville, TX06-2016
Skills
- Customer Service
- Call Center
- Yardi
- Fair Housing Regulations
- Management
- Administrative skills
- Microsoft Office
- Microsoft Word
- Problem solving
- Organizational effectiveness
- Team leadership
- Leadership skills
- Effective communication
- Communication effectiveness
Certification
- Property & Casualty License
- Driver's License
Timeline
Licensed Insurance Agent/Customer Service Representative
The Zebra
09.2021 - Current
Leasing Consultant
Envolve LLC
01.2021 - 09.2021
Leasing Professional
Sandalwood Management, Inc.
05.2019 - 07.2020
Team Lead/Customer Service Representative
LogistiCare
02.2017 - 07.2020
Receptionist
Roger Beasley Mazda (Central)
08.2016 - 10.2016
Manager
Chuck-E-Cheese
10.2015 - 05.2017
Hostess
Baby Acapulco
02.2015 - 03.2016
High school or equivalent -
Hendrickson High School