Alphonso Allen
Charlotte,NC
Summary
MBA graduate with a minor in Data Analytics, and I have a keen interest in Information Technology. Experienced professional with a background in technology-related roles. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ServiceNow IT Engineer II
Honeywell
Charlotte, NC
06.2022 - Current
- Engaged in building applications, customizations, integrations, APIs, user interface development, and application lifecycle management as a ServiceNow developer.
- Streamlined Storage & Server, Websites, and Printer infrastructure management as a Configuration Management Database analyst to increase IT team's visibility, enhance service delivery capabilities and mitigate risks.
- Contributed to the adoption of ServiceNow Agile methodologies framework, streamlining software development collaboration
- Assisted in establishing best practices, security measures, and coding standards for ServiceNow governance to ensure stability and reliability of the instance.
NA Sales Analyst
Standex Electronics
Cincinnati, OH
09.2021 - 06.2022
- Worked in tandem with Vice President of Sales for North America, contributing to the development of forecast and sales goals
- Managed and analyzed gross margin tracking, new business opportunity tracking to optimize performance
- Effectively worked cross-functionally with various departments to optimize costing, pricing strategies, and launch new products
- Developed a monitoring report for tracking variations in the costs of raw materials, effectively connecting it to the finished goods process for the Inside Sales division.
Operation & Strategy Intern
Honeywell
Cincinnati, OH
05.2021 - 08.2021
- Collaborated with Problem Management Team to investigate incidents, conduct Root Cause Analysis, and implement proactive measures.
- Implemented a predictive intelligence tool to analyze operations workflow, leading to the optimization of processes and automation, coupled with comprehensive work instruction and process documentation.
- Assisted with building a ServiceNow dashboard to gain valuable insights and effectively analyze and compare incident resolutions.
Web Analytics Intern
Interact One
Blue Ash, OH
11.2020 - 03.2021
- Created interactive dashboard using Google Data Studio (GDS) to showcase digital marketing effectiveness, presented to leadership and customer.
- Analyzed clients’ campaigns using Google Search Console and Microsoft Bing to enhance performance by providing insight on traffic trends and key performance indicators.
Data Analyst Intern
Tiffin University
Cincinnati, OH
11.2020 - 03.2021
- Collected and analyzed data retrieved from IPEDS Integrated Postsecondary Education System and (AICUO) Association of Independent Colleges and Universities of Ohio, providing valuable insights.
Business Administration II
E- Technologies
Cincinnati, OH
08.2019 - 02.2020
- Worked alongside the Proctor & Gamble Global Project team, and assisting with the creation of a US data assets inventory for P&G's consumer data in accordance with CCPA regulations
- Oversaw the uploading of consumer/employee data across all business units while maintaining user access and permissions.
- Provided insight for Quality and Compliance Cockpit's User Acceptance Testing (UAT), effectively identifying defects.
Category Development Coordinator
Kroger Corp
Blue Ash, OH
09.2014 - 10.2016
- Managed Book and Magazine category sales, implementing effective competitive sales strategies for business planning, forecasting, and data analysis
- Collaborated with cross-functional teams to coordinate all aspects of product launch activities, ensuring effective communication and seamless execution
- Leveraged 84.54 data insights to optimize sales performance across territories, resulting in enhanced category growth and stronger relationships with publishers and national distributors
- Utilized the KCMS system to analyze market trends, POS units, category assortment and product allotment in order to identify potential sales improvements.
Education
MBA w/ Data Analytics -
Tiffin University
12.2023
Bachelor Business Administration -
Tiffin University
12.2020
Skills
- JavaScript
- Problem Solving
- Data Visualization
- Business Intelligence
- System Design
- Software configuration
- Software Development
Affiliations
National Black MBA Association
International Institute of Business Analysis
Certification
- Business Intelligence Analyst
Timeline
ServiceNow IT Engineer II
Honeywell
06.2022 - Current
NA Sales Analyst
Standex Electronics
09.2021 - 06.2022
Operation & Strategy Intern
Honeywell
05.2021 - 08.2021
Web Analytics Intern
Interact One
11.2020 - 03.2021
Data Analyst Intern
Tiffin University
11.2020 - 03.2021
Business Administration II
E- Technologies
08.2019 - 02.2020
Category Development Coordinator
Kroger Corp
09.2014 - 10.2016
MBA w/ Data Analytics -
Tiffin University
Bachelor Business Administration -
Tiffin University