Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Certification
Timeline
Generic

Alphonso Allen

Charlotte,NC

Summary

MBA graduate with a minor in Data Analytics, and I have a keen interest in Information Technology. Experienced professional with a background in technology-related roles. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

ServiceNow IT Engineer II

Honeywell
Charlotte, NC
06.2022 - Current
  • Engaged in building applications, customizations, integrations, APIs, user interface development, and application lifecycle management as a ServiceNow developer.
  • Streamlined Storage & Server, Websites, and Printer infrastructure management as a Configuration Management Database analyst to increase IT team's visibility, enhance service delivery capabilities and mitigate risks.
  • Contributed to the adoption of ServiceNow Agile methodologies framework, streamlining software development collaboration
  • Assisted in establishing best practices, security measures, and coding standards for ServiceNow governance to ensure stability and reliability of the instance.

NA Sales Analyst

Standex Electronics
Cincinnati, OH
09.2021 - 06.2022
  • Worked in tandem with Vice President of Sales for North America, contributing to the development of forecast and sales goals
  • Managed and analyzed gross margin tracking, new business opportunity tracking to optimize performance
  • Effectively worked cross-functionally with various departments to optimize costing, pricing strategies, and launch new products
  • Developed a monitoring report for tracking variations in the costs of raw materials, effectively connecting it to the finished goods process for the Inside Sales division.

Operation & Strategy Intern

Honeywell
Cincinnati, OH
05.2021 - 08.2021
  • Collaborated with Problem Management Team to investigate incidents, conduct Root Cause Analysis, and implement proactive measures.
  • Implemented a predictive intelligence tool to analyze operations workflow, leading to the optimization of processes and automation, coupled with comprehensive work instruction and process documentation.
  • Assisted with building a ServiceNow dashboard to gain valuable insights and effectively analyze and compare incident resolutions.

Web Analytics Intern

Interact One
Blue Ash, OH
11.2020 - 03.2021
  • Created interactive dashboard using Google Data Studio (GDS) to showcase digital marketing effectiveness, presented to leadership and customer.
  • Analyzed clients’ campaigns using Google Search Console and Microsoft Bing to enhance performance by providing insight on traffic trends and key performance indicators.

Data Analyst Intern

Tiffin University
Cincinnati, OH
11.2020 - 03.2021
  • Collected and analyzed data retrieved from IPEDS Integrated Postsecondary Education System and (AICUO) Association of Independent Colleges and Universities of Ohio, providing valuable insights.

Business Administration II

E- Technologies
Cincinnati, OH
08.2019 - 02.2020
  • Worked alongside the Proctor & Gamble Global Project team, and assisting with the creation of a US data assets inventory for P&G's consumer data in accordance with CCPA regulations
  • Oversaw the uploading of consumer/employee data across all business units while maintaining user access and permissions.
  • Provided insight for Quality and Compliance Cockpit's User Acceptance Testing (UAT), effectively identifying defects.

Category Development Coordinator

Kroger Corp
Blue Ash, OH
09.2014 - 10.2016
  • Managed Book and Magazine category sales, implementing effective competitive sales strategies for business planning, forecasting, and data analysis
  • Collaborated with cross-functional teams to coordinate all aspects of product launch activities, ensuring effective communication and seamless execution
  • Leveraged 84.54 data insights to optimize sales performance across territories, resulting in enhanced category growth and stronger relationships with publishers and national distributors
  • Utilized the KCMS system to analyze market trends, POS units, category assortment and product allotment in order to identify potential sales improvements.

Education

MBA w/ Data Analytics -

Tiffin University
12.2023

Bachelor Business Administration -

Tiffin University
12.2020

Skills

  • JavaScript
  • Problem Solving
  • Data Visualization
  • Business Intelligence
  • System Design
  • Software configuration
  • Software Development

Affiliations

National Black MBA Association

International Institute of Business Analysis

Certification

  • Business Intelligence Analyst

Timeline

ServiceNow IT Engineer II

Honeywell
06.2022 - Current

NA Sales Analyst

Standex Electronics
09.2021 - 06.2022

Operation & Strategy Intern

Honeywell
05.2021 - 08.2021

Web Analytics Intern

Interact One
11.2020 - 03.2021

Data Analyst Intern

Tiffin University
11.2020 - 03.2021

Business Administration II

E- Technologies
08.2019 - 02.2020

Category Development Coordinator

Kroger Corp
09.2014 - 10.2016

MBA w/ Data Analytics -

Tiffin University

Bachelor Business Administration -

Tiffin University
Alphonso Allen