Alphonso Charles
Plainfield,In
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Turret Operator /Senior Customer Service Representative
Atlanta Bonded Warehouse
Mooresville, IN
08.2024 - Current
- Inspected finished components for conformance with established quality standards.
- Conducted daily safety checks on machines before starting operations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative /Warehouse Forklift Operator
Lennox International
Orlando, FL
10.2021 - 02.2023
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
Education
Master of Science - Homeland Security & Emergency Management
National University
La Jolla, CA02-2026
Cybersecurity Certificate
Coursera
Mountain View, CA02-2025
Bachelor of Science - Digital Filmmaking
Los Angeles Film School
Los Angeles, CA09-2024
Skills
- Log analysis
- Compliance monitoring
- Data loss prevention
- Threat modeling
- Risk assessment
- Cyber threat analysis
- SIEM management
- Threat intelligence
- Vulnerability assessment
- Phishing detection
Timeline
Turret Operator /Senior Customer Service Representative
Atlanta Bonded Warehouse
08.2024 - Current
Customer Service Representative /Warehouse Forklift Operator
Lennox International
10.2021 - 02.2023
Master of Science - Homeland Security & Emergency Management
National University
Cybersecurity Certificate
Coursera
Bachelor of Science - Digital Filmmaking
Los Angeles Film School
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