JaMarcus White
Summary
Resourceful Senior Service Advisor known for high productivity and efficient task management. Skilled in customer service management, conflict resolution, and process optimization to enhance service delivery. Excelling in communication, teamwork, and problem-solving to deliver outstanding client satisfaction and operational improvements. Currently seeking employment in the field of cybersecurity.
Overview
14
14
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Senior Service Advisor
Matich Insurance Services
Biloxi
01.2021 - Current
- Provided expert advice on insurance products to clients.
- Assisted clients with claims processing and inquiries.
- Evaluated client needs to recommend appropriate coverage options.
- Reviewing customer policies for underwriting errors.
- Errors and omissions remediation.
- Customer service.
- Solution management.
Insurance Agent
Direct Auto & Life Insurance
Gulfport
07.2019 - 01.2021
- Educated clients on insurance products and coverage options.
- Developed customized policy plans based on client needs.
- Managed client accounts and maintained accurate records.
- Sales and promotions.
- Customer marketing.
- Office management.
Insurance Agent
State Farm
Biloxi
07.2018 - 05.2019
- Educated clients on insurance products and coverage options.
- Developed customized policy plans based on client needs.
- Managed client accounts and maintained accurate records.
- Sales
Floor Manager
Cspire Wireless
Greenville
07.2012 - 07.2018
- Supervised daily operations and staff performance on the sales floor.
- Trained new employees on customer service techniques and product knowledge.
- Managed inventory levels and organized merchandise displays effectively.
Education
Cyber Security
Springboard Cyber Security Bootcamp
07.2024 - 07.2025
O’Bannon High School
Greenville, MSSome College (No Degree) - English Literature
Tougaloo College
Tougaloo, MSSkills
- Claims processing
- Policy evaluation
- Customer service
- Solution management
- Network security
- Incident response
- Security tools
- Data analysis
- Vulnerability assessment
- Customer relationship management
- Problem solving
- Attention to detail
- Risk assessment
- SIEM management
- Threat intelligence
- Bash scripting
- Wireshark usage
- Forensic investigation
- Web security
- Cloud security
- Security awareness training
- Scripting languages
- Penetration testing
- Compliance standards
- Regular expressions
- Network monitoring
- Data loss prevention
- Operating system security
- Social engineering
- Endpoint security
- Metasploit framework
- Wireless security
- Access control
- Intrusion detection
- PowerShell scripting
- DNS management
- Packet analysis
- Firewall configuration
- Security analysis
- Identity management
- Mobile security
- Log analysis
- Security policies
- Nmap scanning
- Reverse engineering
- Virtualization security
- Encryption techniques
- Application security
- TCP and IP protocols
- Malware analysis
- Database security
- Digital forensics
- Risk management
- Threat hunting
- Business continuity
- Incident response management
- Zero-day exploit prevention
- Information security policies
- System hardening
- Security policy development
- Compliance monitoring
- Security audits
- User awareness training
- Security operations center
- SIEM tools
- Phishing detection
- Cryptography knowledge
- Web application security
- Data protection strategies
- Software deployment
- Public key infrastructure
- Data encryption
- Security architecture
- IoT security
- Ethical hacking
Certification
- In the process of completing the CompTIA Security+
References
References available upon request.
Timeline
Cyber Security
Springboard Cyber Security Bootcamp
07.2024 - 07.2025
Senior Service Advisor
Matich Insurance Services
01.2021 - Current
Insurance Agent
Direct Auto & Life Insurance
07.2019 - 01.2021
Insurance Agent
State Farm
07.2018 - 05.2019
Floor Manager
Cspire Wireless
07.2012 - 07.2018
O’Bannon High School
Some College (No Degree) - English Literature
Tougaloo College