Alphonso Eiland
Las Vegas,NV
Summary
Motivated professional with extensive experience in Medicare sales. Known for exceptional customer service and ability to streamline enrollment processes, consistently surpassing sales targets while enhancing client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medicare Sales Representative
TTEC Healthcare
Las Vegas, NV
01.2019 - 05.2026
- Developed comprehensive knowledge of Medicare plans to effectively educate and assist clients.
- Executed targeted marketing strategies to increase enrollment in Medicare Advantage programs.
- Provided personalized consultations to assess client needs and recommend suitable healthcare options.
- Streamlined application processes, enhancing efficiency and client satisfaction during enrollment periods.
- Leveraged CRM tools for efficient tracking of client interactions, ensuring timely follow-ups and effective communication throughout the sales cycle.
- Increased sales revenue by consistently meeting and exceeding monthly targets for new enrollments.
- Provided exceptional customer service during annual enrollment periods, assisting clients with plan changes or updates as needed.
- Assisted clients with the completion of enrollment forms, ensuring accuracy and compliance with regulatory requirements.
- Enhanced customer satisfaction by addressing and resolving Medicare-related inquiries promptly and accurately.
- Educated clients on insurance policies and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Service Representative
Affinity Development Group
San Diego, CA
01.2015 - 12.2018
- Resolved customer inquiries efficiently through phone, email, and live chat channels.
- Developed training materials to enhance onboarding experience for new representatives.
- Implemented process improvements that reduced average response times significantly.
- Mentored junior staff on best practices in customer service interactions.
- Delivered high-quality support during peak periods, ensuring consistent service levels.
- Maintained detailed records of interactions using CRM software to improve future responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Business Management
Palomar Junior College
San Marcos, CA05-1977
High School Diploma -
Inglewood High School
Inglewood, CA05-1975
Skills
- Enrollment processing
- Community engagement
- Objection handling
- Eligibility determination
- Cold calling expertise
- Lead conversion
- Enrollee qualification
Accomplishments
- Achieved customer satisfaction by meeting hippa requirements with accuracy and efficiency.
Certification
- Licensed medicare agent parts A/B - 2015 - present
- Licensed medicare agent in multiple states - 2015-present
Languages
English
Professional Working
Timeline
Medicare Sales Representative
TTEC Healthcare
01.2019 - 05.2026
Customer Service Representative
Affinity Development Group
01.2015 - 12.2018
No Degree - Business Management
Palomar Junior College
High School Diploma -
Inglewood High School