Experienced in Appliance repair with a talent for problem-solving and a proactive approach. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
18
18
years of professional experience
Work History
Appliance Service Technician
Goodman Home Solutions
03.2025 - Current
Conduct diagnosis and in-home repairs in consumer's home on all major appliances.
Promote and sell Appliance service contracts, water filters, and other products.
Operate assigned service van to repair locations.
Record all activities related to repairs, routes, and other activities.
Attend trainings, meetings, and other events are required to expand and remain a knowledgeable expert in the repair industry.
Manage maintenance and stock inventory of assigned service van.
Maintain high level of customer satisfaction through the deliverance of high-quality service and meet productivity and efficiency goals as established.
Follow safety procedures and constant awareness for personal safety and safety of others.
Appliance Service Technician
GE Appliances
10.2017 - 10.2020
Conduct diagnosis and in-home repairs in consumer's home on GEA's major appliances
Promote and sell GE Appliances service contracts, water filters, and other products
Operate assigned service van to repair locations
Record all activities related to repairs, routes, and other activities
Attend trainings, meetings, and other events as required to expand and remain a knowledgeable expert in the repair industry
Manage maintenance and stock inventory of assigned service van
Maintain high level of customer satisfaction through the deliverance of high-quality service and meet productivity and efficiency goals as established
Follow safety procedures and constant awareness for personal safety and safety of others
City Carrier Assistant
United States Postal Service
10.2015 - 10.2017
Delivers packages and mail to businesses and residences
Retrieve/secure outgoing mail
Responsible for operating vehicle and/or walking to deliver mail
Arrange mail in sequence
Maintain accurate records of deliveries
Bellman/Guest Services
Marriott International
06.2007 - 10.2015
Responsible for welcoming guest upon arrival
Storing guest baggage upon request and assisting with loading and unloading of baggage into and out of automobiles or guest rooms
Transporting guest to and from the hotel and the surrounding area
Delivering packages and faxes, maintain cleanliness of work area, give directions to local area/ attractions, and promote hotel outlets
Responsible for maintaining driver's logs, and assisting other hotel departments as needed
Education
Nursing -
Camden County Community College
Blackwood, NJ
09.2003
NARDA Certificate - undefined
North American Retail Dealers Association
Cherry Hill, NJ
08.2012
Skills
Customer service
Communication skills
Time management
Leadership
Documentation review
Guest services
English
Friendly, positive attitude
Problem-solving
Attention to detail
Teamwork and collaboration
Critical thinking
Timeline
Appliance Service Technician
Goodman Home Solutions
03.2025 - Current
Appliance Service Technician
GE Appliances
10.2017 - 10.2020
City Carrier Assistant
United States Postal Service
10.2015 - 10.2017
Bellman/Guest Services
Marriott International
06.2007 - 10.2015
NARDA Certificate - undefined
North American Retail Dealers Association
Nursing -
Camden County Community College
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Kari JessenKari Jessen
Director of Customer Experience at Goodman Home SolutionsDirector of Customer Experience at Goodman Home Solutions