Altagracia Galvez
Perth Amboy,NJ
Summary
Detail-oriented professional with a background in supervisory management and customer service. Skilled in training staff to meet safety and hygiene standards while effectively resolving customer complaints. Committed to enhancing team performance and operational efficiency.
Overview
1
1
Language
6
6
years of professional experience
Work History
Consessions/Kitchen Lead
Altitude Trampoline Park
Woodbridge, New Jersey
01.2024 - Current
- Supervised kitchen staff to ensure compliance with safety and hygiene standards.
- Trained new team members on kitchen procedures and equipment usage.
- Resolved customer complaints promptly and professionally.
- Performed opening and closing kitchen supervisory tasks with proficient adherence to checklists.
Shift Leader
Hounds Town USA
Matawan, New Jersey
01.2023 - 02.2025
- Supervised daily operations and team performance in a pet care facility.
- Trained and mentored new staff on safety protocols and service standards.
- Ensured cleanliness and organization of facilities for optimal pet care environments.
- Managed scheduling to maintain adequate staffing levels during peak hours.
- Conducted routine inspections of pet areas to ensure health and safety compliance.
- Resolved customer complaints promptly and professionally.
Stocker/Cashier
Dollar Tree
Perth Amboy, New Jersey
04.2020 - 01.2024
- Stocked shelves with products to maintain store organization and presentation.
- Assisted customers in locating items and provided product information.
- Organized backroom storage for efficient product retrieval and workspace safety.
- Followed company policies for product handling and customer service interactions.
- Lifted materials of varied weights on regular basis.
Education
Computer System Support Technician Certificate - Information And Computer Systems
Lincoln Technical Institute
Iselin, NJ07-2024
High School Diploma -
Piscataway Votech
Piscataway, NJ06-2014
Skills
- Supervisory management
- Kitchen safety
- Food hygiene
- Staff training
- Customer service
- Inventory control
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
Languages
Spanish
Professional
Timeline
Consessions/Kitchen Lead
Altitude Trampoline Park
01.2024 - Current
Shift Leader
Hounds Town USA
01.2023 - 02.2025
Stocker/Cashier
Dollar Tree
04.2020 - 01.2024
Computer System Support Technician Certificate - Information And Computer Systems
Lincoln Technical Institute
High School Diploma -
Piscataway Votech