TaNaya Jackson
Ruston,LA
Summary
Dynamic and results-driven professional with extensive experience at Northern Louisiana Medical Center, excelling in supervisory management and quality assurance. Proven track record in training and development, enhancing team performance, and ensuring exceptional customer service. Adept at resolving conflicts and coordinating schedules to optimize operations and maintain high standards of cleanliness.
Overview
10
10
years of professional experience
Work History
Housekeeping Lead
Northern Louisiana Medical Center
Ruston, Louisiana
07.2020 - Current
- Supervised daily cleaning operations for guest rooms and common areas.
- Trained new staff on housekeeping protocols and safety standards.
- Conducted quality checks on completed cleaning tasks for consistency.
- Coordinated schedules to ensure adequate coverage during peak times.
- Resolved conflicts among team members to maintain a positive work environment.
- Participated in recruitment activities such as interviewing potential candidates.
- Provided direction to team members regarding job expectations, duties, and responsibilities.
- Performed daily inspections of all assigned areas to ensure cleanliness and safety standards were met.
- Coordinated special requests from guests including extra towels or bedding items.
- Worked closely with other departments such as maintenance, engineering, front office to coordinate services needed for guests.
Crew Leader
Sonic Drive In
Ruston, Louisiana
08.2015 - 05.2021
- Handled customer inquiries and resolved issues to enhance dining experience.
- Maintained cleanliness of work areas in compliance with health regulations.
- Trained new hires on job duties, safety protocols, and company policies.
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Established and maintained professional working relationships with employees.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
Education
High School Diploma -
Ruston High School
Ruston, LA05-2017
Career Diploma - Hotel And Restaurant Management
Penn Foster Career School
Scranton, PASkills
- Supervisory management
- Training and development
- Quality assurance
- Schedule coordination
- Cleanup standards
- Customer service
Timeline
Housekeeping Lead
Northern Louisiana Medical Center
07.2020 - Current
Crew Leader
Sonic Drive In
08.2015 - 05.2021
High School Diploma -
Ruston High School
Career Diploma - Hotel And Restaurant Management
Penn Foster Career School
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