Altagracia Vittini
Coventry,RI
Summary
Dependable and safety-focused professional with experience in heavy rail operations, banking, customer service, compliance, and problem-solving. Strong written and verbal communicator with experience working in fast-paced environments that require attention to detail, independent decision-making, and strict adherence to policies and procedures. Currently pursuing a Bachelor's degree in Cybersecurity/Information Technology, with an interest in using technology, data, and analytical skills to improve operations and support organizational goals.
Overview
7
7
years of professional experience
Work History
Heavy Rail Operator
Massachusetts Bay Transportation Authority
Dorchester, Massachusetts
03.2025 - Current
- Safely operate heavy rail vehicles while following MBTA safety procedures, signals, and operating guidelines.
- Monitor train operations and report mechanical, vehicle, and wayside issues to the appropriate personnel.
- Respond to emergencies and service disruptions while prioritizing passenger and employee safety.
- Communicate effectively with passengers, coworkers, supervisors, and line officials.
- Complete accident, vehicle defect, and wayside defect reports when required.
- Follow MBTA policies, procedures, and regulatory requirements while maintaining reliable attendance and performance.
Realtionship Banker
JPMorgan Chase
Woburn, Massachusetts
01.2022 - 07.2024
- Built and maintained strong customer relationships by providing personalized financial services and support.
- Identified customer needs and recommended appropriate banking products and services.
- Resolved account-related issues while maintaining a high level of customer satisfaction.
- Followed banking policies, procedures, and regulatory requirements to ensure accurate and compliant transactions.
- Protected sensitive customer information and maintained professionalism and confidentiality.
- Completed required training to stay current with banking regulations, products, and industry changes.
Relationship Banker
Citizens
Everett, Massachusetts
02.2020 - 12.2022
- Met or exceeded sales goals by identifying customer needs and recommending appropriate products and services.
- Developed strong customer relationships by delivering tailored banking services.
- Addressed customer questions and concerns effectively, ensuring a positive banking experience.
- Processed deposits, withdrawals, transfers, loan payments, and other financial transactions accurately.
- Followed banking policies, procedures, and compliance requirements.
- Ensured accuracy and attention to detail in processing financial information and customer records.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH05-2028
Associate of Arts - Business Administration
Community College of Rhode Island
Warwick, RISkills
- Safety Procedures
- Team collaboration
- Operational Troubleshooting
- Customer service
- Strong Written and Verbal Communication
- Safety and Compliance
- Logistics Coordination
- Microsoft Excel
- Data Entry & Documentation
- Emergency response preparedness
Timeline
Heavy Rail Operator
Massachusetts Bay Transportation Authority
03.2025 - Current
Realtionship Banker
JPMorgan Chase
01.2022 - 07.2024
Relationship Banker
Citizens
02.2020 - 12.2022
Bachelor of Science - Cyber Security
Southern New Hampshire University
Associate of Arts - Business Administration
Community College of Rhode Island