Summary
Overview
Work History
Education
Skills
Timeline
Generic

Altamese Randall

Newark,DE

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

10
10
years of professional experience

Work History

Customer Service Manager

GAT
Philadelphia, PA
04.2021 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.Monitor and encourage revenue sales
  • Reported to and communicated with upper management with any assessments and concerns



Crew Chief

American Family Insurance
Philadelphia , PA
07.2018 - 10.2020
  • Trained all team members on key roles to maintain flexibility.
  • Supervised crew in daily inspections, troubleshooting and preventive maintenance on aircrafts.
  • Managed team according to company standards and compliance requirements.
  • Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.

Certified Medical Assistant

Pine Run
Doyelstown, PA
04.2016 - 09.2018
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.

Certified Medical Assistant

Greenleaf Nursing Home
Doyelstown, PA
04.2012 - 04.2016
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.

Education

A.A - Early Childhood Education

Community College of Philadelphia
Philadelphia, PA
05.2014

Skills

  • Issue Resolution
  • Engine Components
  • Performance Tracking and Evaluations
  • Leading Team Meetings
  • Team player
  • Eager to learn
  • Supervisor and Manager experience
  • Great communication both written and verbal

Timeline

Customer Service Manager

GAT
04.2021 - Current

Crew Chief

American Family Insurance
07.2018 - 10.2020

Certified Medical Assistant

Pine Run
04.2016 - 09.2018

Certified Medical Assistant

Greenleaf Nursing Home
04.2012 - 04.2016

A.A - Early Childhood Education

Community College of Philadelphia

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Altamese Randall