Hi, I’m
AltaNakiah (Alta) Reese
Healthcare |Team building | Customer Service |Leadership
Aurora,CO
Fall seven times and stand up eight.
Japanese Proverb
Work History
LabCorp
Phlebotomist
06.2024 - Current
Job overview
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Revolutionized safety training, significantly reducing workplace accidents.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Gearghty family medicine
Lead Medical Assistant
09.2020 - 06.2024
Job overview
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient pulse oximetry.
- Developed pivot tables and custom reports in Excel.
- Gathered data from appropriate sources to assist in determining customer needs and requirements.
- Promoted a culture of continuous learning among peers by facilitating training sessions on emerging trends in Microsoft technologies.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Received, sorted, and distributed incoming mail.
- Reduced errors in billing documentation by implementing a thorough double-check system.
All Medical Personnel
Test Lab Manager
12.2020 - 10.2021
Job overview
- Laboratory Lead for the Denver Broncos
- COVID Contract
- Travel Lab Organized Specimen Collections in Different cities during Away Games through All medical.
- Organized Players charts.
- Swabbed Players Nose and Draw blood for secondary results.
- Travels with teams and ran specimens to direct labs for results .
- Connected with Other lab leads for Players and Staff results.
- Tested in Stadiums all across the country.
- Navigated complex regulatory requirements pertaining to the testing industry, ensuring full compliance in all lab activities.
- Maintained detailed documentation of all tests performed, supporting traceability and thorough record-keeping practices.
- Mentored junior staff members in best practices for effective laboratory management and protocol adherence.
- Established strong working relationships with stakeholders, ensuring clear communication channels throughout the testing process.
- Provided technical expertise on various projects, offering insights based on past experience with similar products or tests.
- Collaborated with cross-functional teams to ensure seamless integration of testing protocols into product development cycles.
- Delivered timely updates on test progress to project managers, facilitating informed decision-making throughout product development stages.
- Oversaw the calibration and maintenance of laboratory equipment to guarantee accurate measurements during testing procedures.
- Improved safety measures within the lab by conducting regular hazard assessments and implementing necessary precautions.
- Managed a team of laboratory technicians, providing guidance, training, and performance evaluations for continuous improvement.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Kept laboratory in compliance with applicable guidelines and laws.
- Set and oversaw quality assurance guidelines for laboratory work.
- Investigated, compiled and modeled information for detailed project proposals.
- Evaluated team member work for quality, ethics and compliance with project specifications.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Increased test accuracy through meticulous attention to detail and strict adherence to industry standards.
DISH
It help desk/ Customer Service Representative
12.2019 - 12.2020
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Overview
6
years of professional experience
5
years of post-secondary education
Education
Concord Career College Aurora, CO
from Medical Assistance
2014.Sep - 2015.Jun (9 education.months_Label)
Community College of AuroraAurora, CO
from Paralegal Studies
08.2012 - 05.2013
Rangview High School Aurora, CO
08.2008 - 05.2012
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- New hire training
- Lesson planning
- Payment collection
- Clear communication
- Quality assurance
- Documentation and recordkeeping
- Compliance training
- Job skill building
Summary
Personable and attentive, committed to providing high-quality patient care. Possesses foundational knowledge of venipuncture techniques and infection control, paired with proficiency in handling and labeling specimens. Aiming to make positive impact on patient experiences and contribute to efficient clinic operations. Developed key skills in clinical setting, including precision in specimen collection and patient interaction. Looking to transition into new field, bringing strong organizational and communication abilities. Ready to contribute to team-oriented environment and apply transferrable skills effectively.
Work Preference
Work Type
Part TimeFull TimeContract WorkInternshipGig WorkLocation Preference
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid time offStock Options / Equity / Profit Sharing401k match4-day work weekWork from home optionPersonal development programsTeam Building / Company RetreatsAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Sarah MolalegneSarah Molalegne
Phlebotomist at LabCorpPhlebotomist at LabCorp
Fjona BakollariFjona Bakollari
Phlebotomy Intern at LabCorpPhlebotomy Intern at LabCorp
De’Andra CheeksDe’Andra Cheeks
Forklift Operator at LabCorpForklift Operator at LabCorp
Joshua McClureJoshua McClure
Phlebotomist at LabcorpPhlebotomist at Labcorp
Charity HaskinsCharity Haskins
Office Manager at Custom HPACESOffice Manager at Custom HPACES