Network Technician and System Administrator with proven skills in network configuration, troubleshooting, and technical support. Committed to ensuring system reliability and enhancing security protocols.
Overview
5
5
years of professional experience
Work History
Network Technician
Xfinity Comcast
Venice, FL
10.2022 - Current
Installed and configured network devices for residential and commercial clients.
Diagnosed and resolved connectivity issues in customer service environments.
Monitored network performance using industry-standard tools and software.
Provided technical support and training to end-users on network systems.
Collaborated with cross-functional teams to implement new technology solutions.
Conducted routine maintenance on network infrastructure to ensure reliability.
System Administrator
24/25 Cleaners
Bellevue, Washington
10.2021 - Current
Implemented security protocols, safeguarding sensitive company data.
Configured and maintained system hardware, software and network components.
Configured and troubleshot network systems, enhancing overall reliability.
Monitored system performance and resolved technical problems promptly.
Managed system updates and maintenance for operational efficiency.
Deployed operating systems upgrades and security patching in accordance with IT policies.
Provided technical support to staff for software and hardware issues.
Troubleshot application errors and provided technical support to end-users.
Created user accounts and managed access rights for users.
Maintained inventory of hardware assets including servers, laptops, desktops.
Conducted training sessions on new technologies, increasing staff proficiency.
Collaborated with team members to improve IT processes and workflows.
Developed user documentation for internal software applications.
Installed, tested and evaluated new systems, applications and patches.