Alterron Hatcher
Human Services Tech
Valdosta,GA
Summary
Dedicated professional with extensive experience in human services and phlebotomy. Known for excellent communication and teamwork skills, effectively contributing to patient care and staff training. Committed to ensuring client confidentiality and providing high-quality support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Services Technician
Legacy Behavioral Health Center
Valdosta, GA
04.2022 - Current
- Monitored client behaviors and reported significant changes to supervisors promptly.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Assisted clients with daily living activities for improved health and wellbeing.
- Monitored client progress through regular 15 minute checks and QID, BID, and SIWA Vitals
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
- Provides direct care, basic nursing procedures, assisting RN's and LPS with patient care.
- Observes, documents, and reports patient behavior, physical condition, and safety hazards.
- Provides protection for patients and staff including safety breaches.
- Provides guidance and training to new HST'S
- Assist staff with rosters, and documentation of incidents.
- Able to move quickly in emergency situations
- Able to lift 75 pounds or more
- Takes vitals and collects specimens as instructed by a Physician
- Assist with skin assessments
- Skilled phlebotomist with 20+years experience, very skilled with difficult or hard stick patients.
Phlebotomist
South Georgia Medical Center
Valdosta, GA
04.2014 - 04.2022
- Trained new phlebotomists on best practices and efficient workflow processes.
- Mentored junior staff on advanced phlebotomy techniques, fostering skill development and confidence.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Conducted venipuncture and other CT procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Provided guidance and support to laboratory personnel.
- Performed laboratory tests to assist physicians in diagnosis.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Verified proper storage and transportation of specimens to laboratories.
- Verified patients' identification for proper sample collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Medical Courier
South Georgia Medical Center
Valdosta, GA
04.2014 - 04.2022
- Ensured timely and accurate delivery of medical supplies and specimens across multiple locations.
- Maintained compliance with safety protocols and confidentiality standards during transport operations.
- Coordinated logistics for urgent deliveries, optimizing routes to enhance efficiency.
- Monitored vehicle maintenance schedules, ensuring reliable transportation for critical medical deliveries.
- Collaborated with healthcare staff to prioritize urgent needs and streamline delivery processes.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
- Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.
- Conducted routine vehicle maintenance checks to ensure safety and reliability of transport.
- Ensured timely delivery of medical supplies to healthcare facilities, reducing potential delays in patient care.
- Contributed to environmental sustainability by optimizing route planning for fuel efficiency.
- Reduced risk of specimen contamination, meticulously following handling guidelines.
- Supported patient confidentiality by complying with HIPAA regulations during all deliveries.
- Supported emergency response efforts, prioritizing deliveries based on critical needs.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Escalated issues to supervisor for immediate remediation.
- Handled receipt, storage, identification and delivery of products for clients.
Education
Criminal Justice
Essex County College
Newark, New Jersey, NJClinical Medical Assistant - General Studies
National Healthcare Career Association
East Orange, NJ06-2005
Skills
- Behavioral support
- Professional boundaries
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Relationship building
- Decision-making
- Patient support
- Task prioritization
- Self motivation
- Behavior management
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Professionalism
- Mental health assessment
- Grief counseling
- Violence prevention
- Patient-centered care
Accomplishments
Has been mentioned in various Employee News Letters, for leadership, teamwork, and outstanding customer service.
considered an Asset to the company for providing exceptional service, by always willing to help and work to accomplish any task needed.
Received the M.O.R.E. award for leadership, teamwork, and exceptional care.
Certification
- Phlebotomist Technician Training - 2005
- Clinical Lab Technician-2005
- EkG Technician-2005
- Clinical Medical Assistant-2005
awarded the M.O.R.E. award by Legacy Behavioral Heath Center for Outstanding customer service
I was awarded the M.O.R.E. award for going above and beyond, always having a willingness to assist other co-workers with various company responsibilities, even if the job did not fall within my job description. My main focus, was completing the task. The attitude that I have is that when people often say " that's not my job" they usually only provided little. When you have an attitude that focuses on the needs of the company or the need of the client, the overall task often gets achieved.
Timeline
Human Services Technician
Legacy Behavioral Health Center
04.2022 - Current
Phlebotomist
South Georgia Medical Center
04.2014 - 04.2022
Medical Courier
South Georgia Medical Center
04.2014 - 04.2022
Criminal Justice
Essex County College
Clinical Medical Assistant - General Studies
National Healthcare Career Association