Altess Almonte

•Serve as a role model in sales, achieving personal goals while supporting the team in reaching theirs.

•Encourage cross-selling and repeat client visits.

•Cultivated and expanded client portfolio.

•Maximize business opportunities through effective sales floor management, ensuring a visible presence and adhering to our service standards.

•Support the Store Manager and/or Team Manager in ensuring the team embodies our brand values in every client interaction.

•Provide consistent coaching to team members, identifying development needs and suggesting personalized action plans.

•Assist in identifying, recruiting, and developing talent, contributing to succession planning in partnership with the Store Manager and/or Team Manager.

•Motivate the team to drive business results, fostering a positive and collaborative work environment.

•Serves as the store's point person for the Corporate Merchandising team, providing feedback on product performance, quality, client insights, and market trends.

•Support the product category's business through team engagement, briefings, information sharing, and action plan implementation.

• Ensured that the store team exudes Alo's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do.
• Developed an environment of growth, accountability and inclusivity through development, performance management, training and consistent coaching.
• Conducted talent analysis of colleagues and established career progression plans for key players and positions to result in retention of best talent and turnover reduction.
• Established internal & external pipeline through succession planning and recruitment strategy.
• Oversee Sales & Service, Operations, and Visual Managers to ensure execution of all key strategies.
• Oversee and supported execution of key operational and visual guidelines.
• Championed strong visual standards for the salesfloor by leveraging business performance data.
• Supported a safe work environment and efficient operation.
• Developed schedules that deliver business results while maintaining labor effectively.
• Collaborated with cross-functional business partners to support organizational goals.
• Is an Alo ambassador and created a culture that aligned with our mission
• Demonstrated an ability to navigate the organization with a balance of business needs and brand culture
• Created and implemented effective communication strategies throughout the store to achieve goals and KPI’s

•Ensured an excellent level of costumer service is provided at all times.

•Planned, applied and monitored required measures in order to reach

And exceed sales targets.

•Collaborated in the implementation of merchandising standards and

optimize selling space in order to obtain maximum profitability.

•Acted as a role model and promote effective communication within

the team.

•Planned, organized, prioritized and distributed tasks, optimizing

resources and minimizing costs.

•Worked as a liaison between back of house and front of house team to

ensure proper communication is executed in regards to operational

and sales expectations.

•Had daily morning meetings to present opportunities, successes, game plans and goals for the day, week, month.

• Provided and ensured legendary customer service through coaching and team development.
• Built a team that worked well together to ensure that the needs of the store are consistently met.
• Analyzed business through reports and trends. Created action plans and communicated them effectively to the team.
• Managed controllable expenses and payroll. Consistently stayed under the payroll matrix.
• Directed and executed company policies and practices.
• Ensured visual standards are above expectations to create a positive and aesthetically pleasing shopping experience for our clients.

• Analyzed sales and departments reports to optimize performance and created action plans based on business trends.
• Coached and developed the inherited team on standards and expectations.
• Recruited and hired talented management and sales associates based on business needs.
• Planned, prioritized and strategized operational excellence to ensure business needs are met daily while accomplishing projects within timelines.
• Consistently managed payroll matrix. Reduced payroll usage by 20% through team development, time management coaching and effective scheduling.
• Streamlined and re-organized back of house standards to reflect company expectation and prevented missed stock sales opportunities.
• Ensured delivery of Luxury Retail experience to all clients.
• Maintained a high level of visual excellence.
• Consistently exceeded conversion goals.

• Created a clientele program that included book accountability, faster client response and overall increased customer retention raising client business from 9% to 33%.
• Conducted quarterly one on one's with the entire team to promote growth, provide feedback, set expectations and visit previous goals to determine accomplishments and areas of opportunity.
• Set new goals to move forward and consistently monitored progress through weekly touch bases.
• Conducted sales training seminars to bottom performing sales associates in the district providing them with the tools, knowledge and encouragement to be successful.
• Executed visual presentations, including floor set and windows.
• Elevated the brand aesthetic by making changes based on target market and sell through.
• Supported the region by overseeing the open market in Philadelphia.
• Consistently achieved shrink goals.
• Developed a team of leaders that were focused on driving top results through behaviors and accountability.
• Successfully leveraged sales associates and former assistants to higher level management within the Philadelphia and New York Metro market.
• Ensured team is consistently representing the luxury retail point of view through product knowledge, role playing, and coaching in the moment.
• Created and maintained bench strength with clearly defined action plans and strategies.
• Maintained proper cash controls.
• Consistently followed and enforced loss prevention procedures to minimize shrink.