Althea Brown

-Provided customer satisfaction on a day-to-day basis by telephone communication.
-Recognized and resolved customer inquiries and determined course of action for recurring problems.
-Performed all routine functions and handled exception processing as appropriate within guidelines.
-Ensured strict adherence to procedures and critical time frames.
-Provided input to develop and modify procedures in order to reduce risks.
-Interacted with clients and agents to provide exceptional customer service.
-Maintained ownership of phone calls and inquiries from inception to resolution in a timely manner.
-Communicated effectively with management regarding work related matters
- Contacted paying agents for payment verification and communicated with cash receipts on payments for Redemptions/ Maturities, Principal and Interest.
-Monitored daily responses to customer inquiries, examined and processed inquiries regarding interest announcements
-Provided exceptional customer service.

-Prepared and processed DTCC Dividend and Interest Announcements; for issues not automatically generated by the system.
-Transcribed information from checks received regarding Non-Published Dividend to ensure accurate and timely payout to DTCC shareholders
-Set up reinvestment announcements.
-Calculated and updated interest and principal payments on securities
- Provided exceptional customer service.

-Maintained Selling floor.
-Supervised ladies fitting room.
-Adhered to company guidelines and protocols.
-Provided exceptional customer service.

• Assisted customers in selecting products and provided exceptional service.
• Maintained organized merchandise displays to enhance shopping experience.
• Processed transactions accurately using point-of-sale systems.