Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Althea Calais

Althea Calais

Lafayette,LA

Summary

Dynamic customer service professional with over 10 years of experience in direct service roles and client interactions, recognized for a proven track record in training staff and managing service operations to deliver exceptional care and support. Expertise in building strong relationships and enhancing customer satisfaction through quality assistance, complemented by a commitment to service excellence. Equipped with a solid background in maintaining cleanliness and safety across various environments, effectively managing cleaning tasks while adhering to safety protocols. Eager to apply strong interpersonal skills and a dedication to client welfare as a Work From Home Union Benefits Representative.

Experienced with maintaining cleanliness and order in diverse environments. Uses cleaning tools and techniques to ensure hygienic conditions. Knowledge of safety procedures and efficient cleaning practices.

Overview

28
28
years of professional experience

Work History

Janitor and Cleaner

Prestige Maintenance USA
Lafayette
10.2021 - 02.2023
  • Executed cleaning operations at target locations from 5 AM to 11 AM, seven days a week.
  • Vacuumed carpets, polished windows, and maintained the cleanliness of offices and breakrooms.
  • Managed cleaning operations at gyms, Starbucks, and parking lots by regularly emptying trash receptacles.

Direct Service Worker

Ageless Healthcare
Lafayette
12.2010 - 02.2021
  • Provided compassionate care for an elderly woman suffering from multiple illnesses.
  • Assisted with daily living activities including grooming, and cooking.
  • Managed the client's medication schedule, provided reminders, shopping, laundry, and housekeeping duties.

Direct Care Staffer

Acadiana Support Services LLC
Lafayette
05.2017 - 04.2020
  • Note: The parent opted not to renew the service agreement due to the child's susceptibility to illness and the ongoing pandemic situation.

Customer Service Representative

QUICK PIC
Lafayette
06.1997 - 12.1998
  • Trained new cashiers, ensured efficient stocking of coolers, and maintained cleanliness by mopping floors and cleaning windows.
  • Engaged with the public to provide excellent service, managing customer service and transactions.

Cashier

REPUBLIC PARKING
Lafayette
04.1995 - 07.1997
  • Processed transactions at the cash register, and interacted with the public.

Education

Basic Center GED/Equivalent -

05.1995

Skills

  • Point of sale operation
  • Sanitation practices
  • Sanitation
  • Custodial experience
  • Facility cleaning expertise
  • Floor maintenance expertise
  • Workplace hygiene proficiency
  • Commercial sanitation expertise
  • Meal preparation expertise
  • Client support

Languages

English
Native or Bilingual

Timeline

Janitor and Cleaner

Prestige Maintenance USA
10.2021 - 02.2023

Direct Care Staffer

Acadiana Support Services LLC
05.2017 - 04.2020

Direct Service Worker

Ageless Healthcare
12.2010 - 02.2021

Customer Service Representative

QUICK PIC
06.1997 - 12.1998

Cashier

REPUBLIC PARKING
04.1995 - 07.1997

Basic Center GED/Equivalent -

Althea Calais