ALTHEA HELWIG

• Meal Planning and Preparation
• Grocery Shopping and Storage
• Documentation and Reporting
• Client Relationship and Rapport
• Care Plan Adherence
• Emotional Support and Companionship
• Maintain clean and well-organized environment for client happiness and safety
• Helped transition patients between bed, wheelchair and automobile to provide safe mobility support
• Ran errands for clients and drove to appointments to maintain wellness and support daily living needs
• Tracked and reported clients' progress based on observations and conversations
• Developed strong and trusting rapport with patients to facilitate smooth, quality care
• Planned optimal meals based on established nutritional plans
• Aided with mobility and independence for disabled individuals and continually monitored safety
• Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
• Improved patient outlook and daily living through compassionate care.

● Planned shows by selecting music and topics and writing content.

● Researched topics before writing scripts and reporting on findings.

● Found and researched stories and cutting news to maintain accuracy of station.

● Implement Business Operation Processes and Standards

● Oversaw project schedules and evaluate progress toward important milestones at

every phase of the project.

● Established quality standards and performed work according to project schedules.

● Coordinated with appropriate departmental staff members to assign proper

procedures for project implementation and strategic aim.

● Analyzed cost and expense to measure against original budget with adjustments to

align operations with fiscal goals.

● Implemented needs assessment mechanisms to identify demand for products and

services.

● Cultivated best practices based on industry experience and current regulatory

expectations.

● Updated stakeholders on key project milestones with regular verbal and written

reports.

● Coordinated with project managers to meet development timelines and plan

testing.

• Manage the Mystery Motorist Programme (MMP) Customer Service and Network performance platform
• Training of over 900 Site Staff and Retailers in the Customer Service Training platform for both companies
• Maintain Retail Department critical records and ensure compliance of licenses and manage the company performance metric
• Successful in Jamaica being number one in the Caribbean and receiving in 2014 the
• Shell Global Awards Barcelona Spain
• Educate the sales and customer service teams by conducting seminars and interactive courses
• Facilitated on-the-job coaching, developing educational material and organizing training sessions for new hires
• Provided support for all marketing activities inclusive of non-fuel
• Co-ordinated the successful rebranding and launch of the retail network island wide.

• Training of Site Staff and Retailers in the People Make the Difference Real (PMtDR)
• Shell's Customer Service Global Program
• Manage assigned outlets to ensure all critical KPI's are met on a monthly basis
• Optimized profitability of individual outlets
• Met consistently all safety training needs of service stations

• Responsibility for preparation of all logistics related to Shell Company PMTDR training
• Act as main trainer in the absence of the focal person
• Met all deadlines related to key KPI's
• Attained 100% positive feedback upon completion of all training
• Transition into a major role in 2010.