Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Excellent Attendance
Timeline
Generic

Ada Nesbitt

Bolingbrook,IL

Summary

Compassionate Home Care Aide with extensive experience at European, excelling in patient transportation and emotional support. Proven ability to enhance client well-being through effective communication and meticulous meal preparation. Recognized for consistently maintaining safety standards and fostering positive relationships, ensuring optimal care and comfort for clients.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Home Care Aide

European
11.2021 - Current
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Provided companionship and emotional support to enhance client well-being.
  • Monitored client health indicators, reporting changes to healthcare professionals.
  • Maintained a clean and safe environment in accordance with health standards.
  • Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Transported clients for medical and personal outings.
  • Assisted with end-of-life care.

Customer Service Representative

Chicago Transit Authority, CTA
06.2012 - 06.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new team members on customer service protocols and internal systems.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Collection Customer Service Representative

Enova Financial
02.2008 - 02.2012
  • Managed customer inquiries regarding outstanding balances and payment options.
  • Facilitated resolution of disputed accounts through effective communication and negotiation skills.
  • Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.
  • Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
  • Enhanced overall team performance through active participation in training sessions, sharing best practices, and providing constructive feedback to colleagues.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Collaborated with the billing department to resolve discrepancies in account balances and ensure accurate invoicing for customers.

Education

High School Diploma -

St Catherine of Siena
Oak Park, IL

Skills

  • Meal preparation
  • Housekeeping
  • Patient transportation
  • Personal hygiene assistance
  • Dressing assistance
  • Safety procedures
  • Emotional support
  • Bedside care
  • Patient lifting techniques
  • Toileting assistance
  • Dementia care
  • Diabetic health management
  • Pain management

Accomplishments

  • Collaborated with team of late debt collections in the development of last result process.

Certification

  • HCA - Home Care Aide
  • First Responder, Chicago Transit Authority - 2 day

Excellent Attendance

I pride myself with excellent attendance and punctuality.  I've always had a great work ethic and believe being dependable is a crucial part of that.  Consistent attendance encourages positive team dynamics.

Timeline

Home Care Aide

European
11.2021 - Current

Customer Service Representative

Chicago Transit Authority, CTA
06.2012 - 06.2021

Collection Customer Service Representative

Enova Financial
02.2008 - 02.2012

High School Diploma -

St Catherine of Siena

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