Althea Sterling
Queens,NY
Summary
Hardworking, dependable, and passionate candidate with strong organizational skills eager to secure a position as a Information Technology Specialist. Ability to handle multiple projects simultaneously with a high degree of accuracy. Very successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
MSC, AAA Member Service Center
11.2022 - Current
- Responds to member/customer requests for emergency road service in a busy, sometimes high stress virtual call center environment
- Obtains information regarding type of service required
- Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model
- Processes emergency road service related fees and membership renewals using POS application
- Recognizes, promotes and processes membership sales opportunities
- Cancels service, documents related information and contacts service provider or company owned fleet based on request of members
- Navigating through PC and/or automated processing system.
- Managed efficient teams of up to 30 employees
Hair Stylist/Cosmetologist
Hair Definition
08.2018 - 10.2022
- Greet clients entering and exiting salon
- Shampoos, conditions, and treats hair by arranging, shaping, cutting, and curling hair
- Demonstrates and advises on product use
- Promotes and sells beauty products
- Answers phone calls and helps with client inquiries
- Maintains technical knowledge by attending educational workshops and reviewing publications
- Keeps workstation and equipment clean and sanitary
- Maintains quality service by following salons hygienic standards
- Maintains supplies by checking stock, anticipating clients’ needs, and placing orders.
CSR, GEICO
03.2015 - 08.2018
- Provide customers with excellent customer service by assisting with claims process
- Verify accident facts, determine policy coverage, review insurance contracts, and evaluating statements
- Clarify accident details, resolve policy coverage conditions, and check insurance contracts
- Establish claims where there are no injuries and everyone agrees to accident details
- Desire to learn new skills with potential to adjust to changes quickly
- Well-rounded computer and multi-tasking skills
- Successful communicator that appreciates significance of listening and being empathetic
- Assess police reports, video footage, previous insurance claims and other information to further understand incident
- Create reports detailing events and damage related to claim.
Dental Assistant/Front Desk
Port Washington Dental Care
01.2014 - 03.2015
- Greet patients entering practice
- Scheduling, rescheduling, or canceling appointments as needed
- Assisting patients to fill out information forms
- Preparing patients’ charts and daily schedules for the dental staff
- Updating patient records and documenting recent treatments and procedures
- Scheduling follow-up appointments and providing telephonic reminders
- Communicating with medical insurance providers to determine if patients are required to make co-payments
- Verifying methods of payment and collecting payments as needed
- Performing general office duties, such as answering telephones, photocopying, filing, and faxing
- Seating patients in the treatment area
- Passing requested instruments to the dentist during dental procedures
- Sterilization and preparation of instruments
- Taking impressions of teeth for study models
- Exposing and developing X-rays.
CSR, Highway Toll Administration
01.2013 - 01.2014
- Resolving customer’s inquires via phone, e-mail and fax
- Uses the toll keeper system to answer inquiries made by those who were charged
- Collect delinquent amount balances
- Assist customers with settling any disputes caused by Rental location and/or tolls.
Outbound Collections Rep, Time Warner Cable
04.2010 - 01.2013
- Collect delinquent amount balances
- Contacts assigned delinquent subscribers for account balance recovery, by phone
- Implements fixed payment plans for qualifying customers
- Interacts with customer service, technical operations, warehouse, administrative, and managerial personnel.
- Attained $5K in sales targets on monthly basis
- Negotiated to collect balance in full
- Maintained high volume of calls and met demands of busy and productive group
Education
Cosmetology Program with New York State License -
Long Island Beauty School
Hempstead, NY09.2018
Certified Dental Assisting/Dental Hygienist with New York State -
Dental Auxiliary Training Center
Brooklyn, NY04.2014
Some College (No Degree) - Business Administration
Kingsborough Community College
Brooklyn, NYSkills
- Incorporated security programs
- Application security
- Handled integration affairs
- Risk Assessment
- Network Security
- Network Security Management
- Vulnerability Assessment
- Established advanced security essentials
Timeline
MSC, AAA Member Service Center
11.2022 - Current
Hair Stylist/Cosmetologist
Hair Definition
08.2018 - 10.2022
CSR, GEICO
03.2015 - 08.2018
Dental Assistant/Front Desk
Port Washington Dental Care
01.2014 - 03.2015
CSR, Highway Toll Administration
01.2013 - 01.2014
Outbound Collections Rep, Time Warner Cable
04.2010 - 01.2013
Cosmetology Program with New York State License -
Long Island Beauty School
Certified Dental Assisting/Dental Hygienist with New York State -
Dental Auxiliary Training Center
Some College (No Degree) - Business Administration
Kingsborough Community College