Summary
Overview
Work History
Education
Skills
Timeline
Generic

Coretta Scott

Hartsville,SC

Summary

Dynamic leader in customer experience and team performance enhancement, with a proven track record at Sephora inside JCPenney. Achieved sales targets consistently, exceeding goals by 20%, while implementing effective inventory management strategies. Skilled in creating engaging educational content and fostering collaboration across departments. Expertise in personalized coaching and resolving customer issues, resulting in notable service improvements.

Overview

13
13
years of professional experience

Work History

Customer Service

Verizon Wireless
Basking Ridge, NJ
02.2018 - 09.2023
  • Addressed numerous customer queries ensuring timely and efficient responses.
  • Trained new team members on customer service protocols, leading to improved customer satisfaction
  • Implemented customer feedback surveys to gather insights for enhancing service offerings
  • Collaborated with cross-functional teams to streamline processes and improve overall customer experience
  • Resolved customer service inquiries in a timely manner while providing excellent customer service.

Retail Beauty Manager

Sephora inside JCPenney
Columbia, SC
10.2013 - 05.2018
  • Managed inventory and merchandising to optimize sales performance and reduce waste
  • Developed marketing campaigns to increase foot traffic and drive brand awareness
  • Led a team of 10 beauty advisors, exceeding sales targets by 20% monthly
  • Attended professional development workshops and seminars to stay abreast of new trends in education.
  • Integrated multi-media tools such as videos, slideshows, audio recordings into lessons when appropriate.
  • Collaborated with colleagues to share best practices in teaching methods.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Adjunct Cosmetology Instructor

Virginia College
Columbia, SC
01.2011 - 01.2014
  • Developed and delivered engaging lectures on hair styling techniques to cosmetology students
  • Provided hands-on demonstrations in hair coloring and treatments during lab sessions
  • Created and administered assessments to evaluate student comprehension and skill mastery
  • Oered guidance and mentorship to students seeking professional advancement in the beauty industry

Education

Licensed Cosmetologist/Instructor -

Florence Darlington Technical College
Florence, Sc
05.2004

Some College (No Degree) - Marketing Management and Research

Strayer University

Skills

  • Coordinated Efficient Customer Problem Resolution
  • Enhanced Team Training Programs
  • Analyzed Customer Insights for Service Improvement
  • Cross-Functional Collaboration
  • Enhanced Customer Training Programs
  • Inventory Management
  • Foot Traffic Enhancement Strategies
  • Sales Target Achievement
  • Sales-Focused Training Development
  • Personalized Coaching Expertise
  • Development of Educational Materials
  • Incorporated Current Trends into Professional Development Curriculum
  • Customer Service Management
  • Shrink Reduction Strategies
  • Compliance Optimization Strategies
  • Customer Experience Enhancement
  • Engaging Lecture Delivery
  • Led Hands-On Hair Lab Instruction
  • Assessment Development
  • Professional Development Guidance in Beauty

Timeline

Customer Service

Verizon Wireless
02.2018 - 09.2023

Retail Beauty Manager

Sephora inside JCPenney
10.2013 - 05.2018

Adjunct Cosmetology Instructor

Virginia College
01.2011 - 01.2014

Licensed Cosmetologist/Instructor -

Florence Darlington Technical College

Some College (No Degree) - Marketing Management and Research

Strayer University
Coretta Scott