Laila Brown

In my role as a WellCare Customer Expert, I focus on helping members, providers, and partners feel supported and understood when they have questions about their healthcare coverage. I handle incoming calls and messages, guide people through their benefits, and take the time to explain things clearly so they can make informed decisions about their care. I work to resolve concerns as efficiently as possible while still being compassionate and patient, knowing that healthcare topics can sometimes feel overwhelming.

I make it a priority to listen closely, identify each person’s specific needs, and provide solutions that truly help. I also document every interaction carefully and follow all guidelines, including HIPAA, to protect member information. When an issue requires additional support, I coordinate with other teams to make sure nothing falls through the cracks.

Overall, I take pride in creating a positive experience for every person I assist by being reliable, knowledgeable, and approachable, while contributing to better service and outcomes for WellCare members.

• Assisting with remodeling: This can include painting, installing flooring, and general repairs.
• Stocking merchandise: This can include receiving and stocking merchandise throughout the facility.
• Setting up displays: This can include dismantling fixtures and displays, and setting up new product displays.
• Updating signage: This can include performing and updating fixture signing.
• Cleaning: This can include cleaning departments in areas that have been remodeled.
• Providing customer service: This can include being ready to assist customers, even during busy remodel periods.
• Communicating: This can include communicating with customers, suppliers, and associates.
• Maintaining organization: This can include keeping track of tasks and timelines to ensure the remodel progresses smoothly.

• Receiving and Processing: Receiving incoming shipments, verifying against purchase orders, and accurately documenting inventory.
• Storing and Organizing: Storing goods in designated areas, ensuring proper shelving and palletization, and maintaining organized aisles.
• Order Fulfillment: Picking, packing, and preparing orders for shipment, often using scanners or warehouse management systems (WMS).
• Inventory Management: Tracking inventory levels, participating in cycle counts, and maintaining accurate records.
• Equipment Operation: Safely operating warehouse equipment, such as forklifts, pallet jacks, and conveyor belts, following all safety protocols.
• Shipping and Receiving: Loading and unloading trucks, preparing shipments for delivery, and ensuring accuracy in all shipping documents.
• Maintaining a Clean and Safe Workspace: Keeping the warehouse clean, organized, and free of hazards, adhering to safety regulations and protocols.

• Curriculum: Develop and implement age-appropriate curriculum plans that meet educational requirements. Adapt the curriculum to meet individual needs.
• Classroom environment: Create a learning environment that encourages exploration and discovery. Establish a daily routine that includes time for activities, and incorporates health and nutrition.
• Student support: Assess each child's learning needs and develop individual learning plans. Provide personalized instruction and other assistance to help children meet educational milestones.
• Parent communication: Communicate with parents daily and provide feedback on their child's progress. Involve parents in planning the curriculum and menus.
• Staff mentoring: Mentor teachers, associate teachers, substitute teachers, and interns. Foster a team environment where everyone is on the same page about the care and education of the children.
• Role modeling: Model appropriate behavior for the children and staff. Treat each child with dignity and respect.
• Safety: Supervise and monitor children at all times, and respond appropriately to emergencies. Ensure everyone washes their hands before snack time.