Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Coretta Scott

Hartsville,SC

Summary

Enthusiastic professional with significant expertise in customer service. Proven ability to handle complex inquiries, and resolve conflicts efficiently. Strong focus on achieving results, adapting seamlessly to changing demands. Skilled in policy management, claims processing, and maintaining high levels of customer satisfaction. Reliable team player with excellent communication and de-escalation skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service

Verizon Wireless
03.2018 - 09.2023
  • Trained new team members on customer service protocols, leading to improved customer satisfaction
  • Displayed strong attention to detail with superior customer service satisfaction scores for 20 consecutive quarters.
  • Delivered high-quality customer service, resolving issues promptly and professionally.
  • Collaborated with cross-functional teams to streamline processes and improve overall customer experience.
  • Achieved consistent customer service excellence (top 5%), maintaining positive attitude under pressure.
  • De-escalated customer issues, restoring confidence in company's commitment to service excellence.

Store Manager

Sephora Inside JCPenney
10.2013 - 05.2018
  • Led a team of 10 beauty advisors, exceeding sales targets by 15% quarterly.
  • Analyzed sales trends to adjust inventory orders for improved turnover.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Reinforced brand loyalty through empathetic customer de-escalation skills.

Education

Some College (No Degree) - Marketing Management and Research

Strayer University

Certificate in Applied Sciences - Cosmetology

Florence Darlington Technical College
Florence, Sc
05.2004

Skills

  • Coordinated Efficient Customer Problem Resolution
  • Cross-Functional Collaboration
  • Inbound Customer Service Calls
  • Customer Service Management
  • Attention to Detail
  • Data Entry
  • Assessment Development
  • Computer Proficiency
  • Critical Thinking
  • Professional Verbal and Written Communication
  • Dedicated team player

Certification

* Agile and Scrum Fundamentals (IBM)

* Applied Scrum for Agile Projects (USMx)


Timeline

Customer Service

Verizon Wireless
03.2018 - 09.2023

Store Manager

Sephora Inside JCPenney
10.2013 - 05.2018

Some College (No Degree) - Marketing Management and Research

Strayer University

Certificate in Applied Sciences - Cosmetology

Florence Darlington Technical College

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Coretta Scott