Althea Leanne Lasam
Vallejo,CA
Summary
Dynamic food service professional with a strong work ethic and proven customer service skills, recognized at Six Flags Discovery Kingdom for enhancing team efficiency and maintaining high sanitation standards. Adept at multitasking in fast-paced environments, I excel in staff training and inventory management, ensuring exceptional dining experiences and operational excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Food Service Team Member
Six Flags Discovery Kingdom
Vallejo, CA
03.2025 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Demonstrated flexibility in adapting to changing schedules or tasks as needed to accommodate fluctuating business demands successfully.
- Received orders from customers and input into order management system.
- Distributed food during busy peak periods to drive customer satisfaction.
- Handled customer concerns promptly and professionally, resulting in increased customer loyalty and repeat business.
- Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Achieved timely order fulfillment through effective multitasking during high-volume periods, streamlining kitchen processes for maximum productivity.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Utilized POS system to receive and process food and beverage orders.
- Monitored food quality and freshness throughout day.
Server
Pho 79 and Bar
Norfolk, VA
05.2024 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
La Consolacion College of Daet, Inc.
Daet, Camarines Norte06.2022
Skills
- Strong work ethic
- Cleaning and sanitation
- Excellent customer service
- Order taking accuracy
- Cleanliness
- Efficient workflow
- Foodservice terminology
- Allergy awareness
- Inventory management
- Sanitation standards
- Staff leadership
- Staff supervision
- Food storage
- Supply inventory management
- Food safety
- Work station setup
- Food handling standards
- Order review
- Multitasking
- Fast-paced environment
- Customer service
- Quick learner
- Problem-solving
- Heavy lifting capacity
- Team oriented
- Positive attitude
- Attention to detail
- Food and safety standards
- Complex Problem-solving
- Staff training and development
- Safe food handling
- ServSafe certification
- Flexible schedule
- Food preparation
- Productivity and efficiency
Certification
• ServSafe California Food Handler
• ServSafe Alcohol California
Languages
Filipino
Native or Bilingual
English
Full Professional
Timeline
Food Service Team Member
Six Flags Discovery Kingdom
03.2025 - Current
Server
Pho 79 and Bar
05.2024 - 06.2024
High School Diploma -
La Consolacion College of Daet, Inc.