Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Jwanya Jackson

Jwanya Jackson

Orlando

Summary

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Overview

6
6
years of professional experience

Work History

Food service Team Member

Universal Studios
09.2022
  • Assisted with food preparations prior to service.
  • Maintained and managed inventories.
  • Maintain kitchen utensils were sanitized.
  • Making sure the customer seating area is sanitized, neat and in order.
  • Taking customers orders and making sure the customer don't have any allergy's.

Sales Associate

Nike Factory Store
08.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Lead

Snipes
10.2020 - 03.2022
  • Successfully managed a sales team of several people to meet and achieve sales goals.
  • Consistently surpassed sales quotas by implementing effective sales strategies and equipping providers with powerful product knowledge.
  • Identified and maximized sales opportunities, and increased customer retention rates.

Sales Associate

Shoe Palace
10.2019 - 10.2020
  • Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
  • Identified and maximized sales opportunities, and increased customer retention rates.
  • Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.

Education

Highschool -

Evans highschool
05.2020

Associate of Science - Music Production

Full Sail University
Winter Park, FL
10-2025

Skills

  • Ability to Work in a Team
  • Fast Learner
  • Leadership Skills
  • Ability to Multitask
  • Ability to Work Under Pressure
  • Creative Thinking
  • Communication Skills
  • Strong work ethic
  • Excellent customer service
  • Problem-solving

Languages

English
Spanish

Timeline

Sales Associate

Nike Factory Store
08.2024 - Current

Food service Team Member

Universal Studios
09.2022

Sales Lead

Snipes
10.2020 - 03.2022

Sales Associate

Shoe Palace
10.2019 - 10.2020

Highschool -

Evans highschool

Associate of Science - Music Production

Full Sail University

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