ALTINA QOKU
Brooklyn,NY
Summary
Determined and highly motivated individual with hands-on experience in the luxury sector specifically in the field of Ecommerce and Sales. Organized and resourceful, with strong problem-solving skills. Excellent working knowledge of computer application programs including MS Word, Excel, and PowerPoint.
Overview
5
5
years of professional experience
Work History
Ecommerce Coordinator
Oscar de la Renta
2023.03 - Current
- Provide assistance to the marketing team by uploading content to the website
- Actively collaborate with the marketing team during market week to thoroughly review the new season's merchandise and carefully select products for the website
- Handle the processing of exchanges and returns for clients
- Promptly address client inquiries and provide them with necessary support
- Utilize Excel to extract and manage ecommerce returns and cancellations.
- Managed time efficiently in order to complete all tasks within deadlines
Ecommerce Coordinator
Hermès
2021.11 - 2022.07
- Built and maintained a strong working relationship with the Internet team in planning out all aspects of managing the E-commerce division
- Received, processed, dispatched incoming over 50 e-commerce orders , returns and exchanges and data entry
- Managed customer daily inquiries providing product, logistics, and brand information with a friendly and customer centric methodology
- Managed customer daily inquiries providing product, logistics, and brand information with a friendly and customer centric methodology.
Communication’s Assistant Intern
ISCOM
2020.06 - 2020.07
- Created visually appealing leaflet brochures utilizing Adobe Photoshop to effectively communicate the value and offerings of ISCOM to potential partnership opportunities.
- Utilized Excel to conduct thorough benchmarking research on international partners and educational networks, identifying potential collaborative opportunities for ISCOM.
- Developed innovative B-to-B communications tools aimed at engaging potential partners, showcasing the unique strengths and advantages of ISCOM.
- Demonstrated strong design skills by creating visually compelling leaflets and brochures, effectively promoting ISCOM's programs and facilities to potential partners.
Retail Sales Associate
Massimo Dutti
2018.10 - 2019.03
- Proven track record of assisting clients in selecting merchandise at Coach, resulting in increased customer satisfaction and repeat business.
- Consistently achieved and surpassed monthly sales goals by implementing effective sales strategies and providing exceptional customer service.
- Demonstrated strong negotiation skills to successfully close sales and secure a competitive edge for compensation within the retail sales team.
- Developed and maintained strong communication channels with clients on a daily basis, ensuring their needs were met and fostering long-term relationships.
- Actively engaged in client prospecting and networking activities, consistently meeting new clients to expand and strengthen my clientele base.
Education
Exchange course in international communications -
ISCOM University (Institut Supérieur de Communication et Publicité)
Bachelor’s degree - advertising marketing communications
The Fashion Institute of Technology – SUNY
Skills
- Team building
- Sales
- Ecommerce
- Customer Experience
- Amazon Seller Central
- Communication
Timeline
Ecommerce Coordinator
Oscar de la Renta
2023.03 - Current
Ecommerce Coordinator
Hermès
2021.11 - 2022.07
Communication’s Assistant Intern
ISCOM
2020.06 - 2020.07
Retail Sales Associate
Massimo Dutti
2018.10 - 2019.03
Exchange course in international communications -
ISCOM University (Institut Supérieur de Communication et Publicité)
Bachelor’s degree - advertising marketing communications
The Fashion Institute of Technology – SUNY
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