ALTINO DE BARROS
Bedford,MA
Summary
General Manager with expertise in safety compliance and operational excellence. Proven track record in developing training programs that enhance customer service initiatives, leading to increased client satisfaction and improved team performance.
Overview
26
26
years of professional experience
Work History
GENERAL MANAGER
DE BARROS TRANSPORTATION LLC
Bedford, Massachusetts
03.2016 - Current
- Managed daily operations for logistics and transportation services to maximize efficiency.
- Oversaw fleet maintenance, ensuring compliance with all safety regulations.
- Led team of drivers and helpers, enforcing strict adherence to schedules and routes.
- Implemented training programs on safety and operational procedures to boost performance.
- Coordinated customer service initiatives that significantly improved client satisfaction levels.
- Evaluated operational processes to pinpoint areas requiring enhancement.
- Facilitated regular meetings to communicate updates and resolve concerns effectively.
- Developed strategic partnerships with vendors to optimize resource allocation.
Adult Care Provider
Self-employeed
New Bedford, Massachusetts
12.2021 - 01.2025
- Facilitated daily living activities and personal care, enhancing clients' overall well-being.
- Developed personalized care plans tailored to unique client needs and preferences.
- Managed medication schedules, ensuring accurate administration and timely monitoring of reactions.
- Coordinated transportation for medical appointments and social engagements efficiently.
- Maintained clean environments to guarantee client safety and comfort.
- Communicated updates on client health with families, fostering trust and collaboration.
- Monitored behavior, promptly reporting any changes in health conditions.
- Instructed caregivers on effective home support strategies post-discharge.
Group Leader/Supervisor
SPOONTIQUES INC
Stoughton, Massachusetts
01.2000 - 07.2004
- Implemented training initiatives to enhance staff capabilities and effectiveness.
- Facilitated interdepartmental communication to align objectives across teams.
- Analyzed project outcomes for identification of process improvement opportunities.
- Supervised daily operations to ensure compliance with safety standards and workflow efficiency.
- Managed team performance evaluations, recommending promotions and additional training.
- Developed operational policies to ensure accuracy and efficiency of workflows.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Maintained accurate records of employee performance and attendance for effective management.
Education
Associate of Arts -
Massasoit Community College
Brockton, MA09-2000
High School Diploma -
COMMERCIAL AND INDUSTRIAL SCHOOL OF SAO VICENTE
CAPE VERDE07-1983
Skills
- Fleet management
- Operational efficiency
- Safety compliance
- Staff training
- Customer service
- Performance evaluation
- Team leadership
- Human resources management
- Performance improvement
Languages
English
Full Professional
Portuguese
Full Professional
French
Professional
Spanish
Professional
CAPE VERDEAN CREOLE
Professional
Timeline
Adult Care Provider
Self-employeed
12.2021 - 01.2025
GENERAL MANAGER
DE BARROS TRANSPORTATION LLC
03.2016 - Current
Group Leader/Supervisor
SPOONTIQUES INC
01.2000 - 07.2004
Associate of Arts -
Massasoit Community College
High School Diploma -
COMMERCIAL AND INDUSTRIAL SCHOOL OF SAO VICENTE