ALTINO FERNANDO
Summary
Experienced professional with a strong background in customer service and logistics, adept at optimizing processes and enhancing efficiency in fast-paced environments. Demonstrates a collaborative approach to improving team performance, with skills in problem resolution, technical troubleshooting, and quality control. Committed to driving measurable growth through effective communication and attention to detail.
Overview
8
8
years of professional experience
Work History
Casual Package Driver
United Parcel Service (UPS)
10.2025 - Current
- Streamlined route planning using DIAD technology, leading to improved efficiency and punctuality.
- Enhanced customer satisfaction by delivering packages promptly and accurately.
- Assisted in warehouse operations as needed, contributing to overall productivity within the organization.
FORKLIFT OPERATOR
Frito-Lay and Quaker
01.2025 - 11.2025
- Operated forklifts to efficiently manage inventory, ensuring timely deliveries and reducing stock discrepancies.
- Conducted routine safety checks on equipment, maintaining compliance with safety regulations and minimizing operational risks.
- Demonstrated strong communication skills, coordinating with supervisors to address issues promptly and maintain operational flow.
REGIONAL ENERGY ADVISOR
Sunnova Energy
04.2024 - 07.2024
- Generated leads for home products, boosting sales and improving customer interactions.
- Scheduled consultations, enhanced client engagement, and increased sales figures.
- Led consultant meetings, improving appointment efficiency and customer satisfaction.
IT HELP DESK
Houston Community College
02.2018 - 12.2019
- Reduced IT support response times, boosting user satisfaction and system uptime.
- Resolved complex technical issues, achieving high first-call resolution rates.
- Collaborated with teams to create user-friendly IT solutions.
Education
BACHELOR - COMPUTER INFORMATION SYSTEMS
University of Houston
Houston, Texas05.2022
ASSOCIATE OF ARTS - MULTIDISCIPLINARY STUDIES
Houston Community College
Houston, Texas05.2019
Skills
Quality Control, Problem Resolution, Technical Troubleshooting, Customer Service, Detail Oriented, MS Office, Team Work, Process Optimization, Logistics, Good manufacturing practices
Timeline
Casual Package Driver
United Parcel Service (UPS)
10.2025 - Current
FORKLIFT OPERATOR
Frito-Lay and Quaker
01.2025 - 11.2025
REGIONAL ENERGY ADVISOR
Sunnova Energy
04.2024 - 07.2024
IT HELP DESK
Houston Community College
02.2018 - 12.2019
ASSOCIATE OF ARTS - MULTIDISCIPLINARY STUDIES
Houston Community College
BACHELOR - COMPUTER INFORMATION SYSTEMS
University of Houston