Alton Deriberprey
Tampa,FL
Summary
Experienced hospitality professional specializing in fine dining and consistently delivering exceptional service in high-pressure environments. Known for a strong focus on teamwork and customer satisfaction, with a proven ability to quickly master new skills to enhance service delivery. Versatile and reliable, adept at adapting to dynamic needs and ensuring seamless operations through outstanding communication and problem-solving abilities. Committed to upholding the highest standards of service excellence, contributing to a memorable dining experience for every guest.
Overview
10
10
years of professional experience
Work History
Server
CW's Gin Joint
633 N Franklin St
10.2023 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, maintaining accuracy and timeliness during peak hours.
- Trained and mentored new staff on menu knowledge and service standards to enhance team performance.
- Collaborated with kitchen staff to ensure seamless communication regarding order modifications and special requests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Engaged with bar staff to deepen understanding of spirits and cocktails, elevating guest experience.
Server Assistant
Charley's Steak House
Tampa, FL
04.2019 - 05.2023
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Arranged furniture and supplies to support seamless special events, buffets and banquets.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Engaged in suggestive selling and other sales techniques.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Carried 50+ pounds trays throughout restaurant consistently.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Assisted preparation of food plates, overseeing quality and appearance.
Cashier
Publix
Tampa, FL
04.2016 - 08.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Extended friendly customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Arts - Health Sciences
University of South Florida
Tampa, FL05-2024
Skills
- Committed, efficient and reliable team player
- Compassionate and Understanding
- Meticulous and detail oriented
- Results-oriented
- Personable
- Excellent Communication Skills
- Superior Customer Service
- Complex Problem Solver
- Professional Customer Interactions
- Strong work ethic
Education
true
Timeline
Server
CW's Gin Joint
10.2023 - Current
Server Assistant
Charley's Steak House
04.2019 - 05.2023
Cashier
Publix
04.2016 - 08.2018
Associate of Arts - Health Sciences
University of South Florida