Alton Peacock

Supervised and coached 3 junior managers and 24 lifeguards to ensure safety and compliance standards were met

• Managed daily operations including staff scheduling, task delegation, and guest satisfaction initiatives

• Oversaw bar and restaurant operations, including inventory management, vendor relations, and compliance with health and safety regulations

• Implemented operational improvements that increased efficiency and reduced service times during peak periods

• Developed and led weekly training sessions to enhance team skills and service quality

• Handled customer inquiries and escalations professionally, maintaining positive guest relations

• Led operational shifts, coordinating cross-functional teams to ensure seamless logistics and safety compliance

• Utilized technology platforms to manage operational changes and re-routes, addressing logistical challenges effectively

• Delivered high-level customer service to crowd-sourced drivers and internal teams, resulting in improved satisfaction

• Operated forklifts and box trucks safely, ensuring timely movement of goods

• Maintained physical readiness for demanding tasks including lifting up to 50 lbs and standing for extended periods

• Supervised a team of up to 10 in a 7-day operation, managing scheduling, coaching, and performance reviews

• Created and Monitored delivery routes, client billing, claims, and fleet tracking to ensure operational accuracy

• Communicated operational challenges and customer escalations promptly, executing timely resolutions

• Enforced client Standard Operating Procedures and managed claim investigations to protect business interests

• Maintained safe and compliant work environment adhering to legal and company standards

• Provided customer and end-user help desk support, ensuring timely resolution of technical issues.
• Identified and resolved technical issues and concerns, enhancing user satisfaction through effective communication.
• Managed Microsoft 365 administration tasks.
• Handled administration of Google Suite applications.
• Administered 8x8 communication platform.
• Applied understanding of Active Directory for user management.
• Facilitated employee onboarding processes, streamlining integration for new hires.

• Facilitated successful property transactions for residential and commercial clients, ensuring client satisfaction and smooth processes.
• Closed over 2 million dollars in commercial real estate transactions, contributing to overall sales growth and client portfolio expansion.
• Guided clients through home buying and selling processes.
• Conducted market analysis to determine property values and trends.
• Developed marketing strategies using online platforms and social media.

• Managed inbound and outbound hotel reservation processes to ensure efficient booking.
• Responded to hotel reservation requests via email, ensuring timely and accurate bookings.
• Joined inaugural Austin team as reservation agent, contributing to development of remote reservation department.
• Addressed complaints and concerns from previous and future guests to enhance customer satisfaction.

• Delivered customer support for app-based automotive rental service Silvercar, maintaining up-to-date knowledge of inventory models and features.
• Supported customers during vehicle pick-up at designated locations, ensuring smooth and efficient transactions.
• Provided technical support related to accounting software applications.
• Provided technical support for database systems and applications.
• Provided technical support for laboratory staff when required.

• Consistently exceeded call volume targets using consultative selling to convert prospects into sales

• Utilized persuasive communication to overcome objections and close deals

• Solicited business and managed customer accounts, building positive relationships and expanding territory