Andrez Hernandez
Chicago,IL
Summary
Senior hospitality leader with a progressive career at Red Lobster, advancing from front-line service to General Manager. Recognized for improving labor efficiency, strengthening P&L performance, elevating guest satisfaction scores, and increasing associate retention through accountability-driven leadership. Known for consistent floor presence, real-time coaching, and disciplined execution of brand standards. Bilingual in English and Spanish; people-first, results-oriented.
Overview
11
11
years of professional experience
Work History
General Manager / Assistant General Manager (Senior Operations Leader)
Red Lobster
Lincolnwood, USA
01.2015 - Current
- Improved labor efficiency, maintained high guest satisfaction scores, and increased associate retention
- Oversaw FOH/BOH operations, scheduling, and inventory management
- Acted as an extension of GM: resolved guest/associate issues, enforced policies, and ensured safety compliance
- Applied P&L expertise to control labor, food costs, and operational controllables
- Conducted operational walks, pre-shift meetings, and team coaching to drive standards and engagement
Culinary Manager
Red Lobster
Lincolnwood, USA
01.2021 - 01.2022
- Directed kitchen operations, managing food quality, sanitation, and compliance
- Optimized food costs through inventory management and waste reduction
- Developed culinary teams, improving efficiency, teamwork, and retention
- Partnered with FOH leadership for seamless service delivery
Service Manager
Red Lobster
Lincolnwood, USA
01.2019 - 01.2021
- Managed FOH staff, schedules, and service flow to optimize labor %
- Coached staff on guest interaction, upselling, and service recovery
- Monitored guest feedback and implemented improvements to elevate guest satisfaction scores
Supervisor / CRS
Red Lobster
Lincolnwood, USA
01.2017 - 01.2019
- Supervised shifts, assigned tasks, and maintained operational standards
- Supported onboarding and training, enhancing team readiness and consistency
- Assisted with cash handling, opening/closing duties, and safety compliance
Server
Red Lobster
Lincolnwood, USA
01.2015 - 01.2017
- Delivered high-quality service in a fast-paced environment
- Built strong guest relationships, encouraging repeat visits and positive feedback
- Collaborated with team to maintain smooth service flow and brand standards
Education
High School Diploma -
Marine Leadership Academy at Ames
Chicago, ILGeneral Coursework -
Wilbur Wright College
Chicago, ILSkills
- Hospitality leadership
- Labor optimization and management
- P&L awareness
- Guest satisfaction and recovery
- Employee engagement and retention
- Team development and accountability
- Operations management
- Performance coaching
- Brand standards compliance
- Bilingual communication
Executive Summary
Senior hospitality leader with a progressive career at Red Lobster, advancing from front-line service to General Manager. Recognized for improving labor efficiency, strengthening P&L performance, elevating guest satisfaction scores, and increasing associate retention through accountability-driven leadership. Known for consistent floor presence, real-time coaching, and disciplined execution of brand standards. Bilingual in English and Spanish; people-first, results-oriented.
Professional Experience
Since 2015, I have advanced through multiple leadership roles at Red Lobster in Lincolnwood, IL, from Server to General Manager / Assistant General Manager. Early experience as a Server and Supervisor/CRS honed my skills in delivering high-quality guest experiences, team coaching, and operational consistency. As Service Manager, I optimized labor %, coached staff on guest interactions, and improved satisfaction scores. In the Culinary Manager role, I directed kitchen operations, controlled food costs, and developed high-performing teams. Currently, as General Manager / AGM, I oversee full FOH/BOH operations, manage scheduling and inventory, resolve guest and associate issues, and leverage P&L insights to drive labor efficiency, guest satisfaction, and associate retention.
Certifications
- ServSafe Manager Certification
- Food Handler Certificate
- BASSET Certification
Core Skills
- Hospitality Leadership
- Labor Optimization & Labor % Management
- P&L Awareness
- Guest Satisfaction Scores & Service Recovery
- Associate Engagement & Retention
- Team Development & Accountability
- FOH & BOH Operations Management
- Performance Coaching & Difficult Conversations
- Operational Walks & Brand Standards
- Bilingual Communication (English / Spanish)
Phone - Number
(312) 536-3024
Cover Letter
01/30/26, Hiring Team, Midtown Athletic Club, 2444 N Elston Ave, Chicago, IL, 60647, Dear Hiring Team, I am excited to apply for the Assistant General Manager role at Midtown Athletic Club. With a progressive career at Red Lobster advancing from Server to General Manager, I bring hands-on leadership experience driving labor efficiency, P&L performance, guest satisfaction, and associate retention. I thrive on coaching high-performing teams, optimizing operations, and creating memorable experiences that reflect brand standards. I would welcome the opportunity to bring this same focus on excellence, culture-building, and operational accountability to Midtown's flagship club. Sincerely, Andrez Hernandez
Timeline
Culinary Manager
Red Lobster
01.2021 - 01.2022
Service Manager
Red Lobster
01.2019 - 01.2021
Supervisor / CRS
Red Lobster
01.2017 - 01.2019
General Manager / Assistant General Manager (Senior Operations Leader)
Red Lobster
01.2015 - Current
Server
Red Lobster
01.2015 - 01.2017
High School Diploma -
Marine Leadership Academy at Ames
General Coursework -
Wilbur Wright College