Patrick Hastings
Buford,GA
Summary
Accomplished leader with a proven track record at Life Time Fitness, adept in guest services management and operational leadership. Elevated member experience through strategic hospitality and sales initiatives, achieving consistent growth. Skilled in CRM tool proficiency and team leadership, I excel in driving business growth and fostering client relationships.
Overview
19
19
years of professional experience
Work History
Membership Concierge Leader/Assistant General Manager
Life Time Fitness
Alpharetta, GA
11.2018 - Current
- Promoted to Member Concierge Leader/Assistant General Manager at Sandy Springs location in 2021 and Alpharetta location in 2022, overseeing daily operations currently in this role.
- Facilitated daily interactions with members to address hospitality needs, ensuring a superior experience.
- Led the transition to a hospitality-focused role, managing all concierge and hospitality services for members.
- Promoted to Sales Manager at Peachtree Corners, leading the club to excel in both sales and customer retention.
- Joined in 2018 as account manager at Alpharetta location, handling sales of club memberships.
- Researched market trends to remain current with industry and competitor information.
- Facilitated objective setting in daily interactions with the team.
- Addressed and settled customer grievances related to sales and service.
- Educated sales team on product knowledge for better outcomes.
- Led the sales team to achieve consistent growth.
- Optimized the sales cycle by consistently applying best practices across CRM systems and tools.
Professional Prize Fighter/Coach/Sales Manager
Midwest Training Center
Schaumburg, IL
01.2006 - 10.2018
- Supervised everyday functions of the club supporting Owner.
- Advanced from an entry-level fighter to a professional MMA athlete.
- Collaborated with Head Coach to refine training programs for optimal performance.
- Oversaw membership establishment and integration within the club.
- Demonstrated commitment by excelling in both Brazilian Jiu-Jitsu and Muay Thai.
- Conducted extensive training sessions for diverse MMA fighters.
Education
HIGH SCHOOL DIPLOMA -
Johnsburg High School
Johnsburg, IL06.2001
Skills
- Guest Services Management
- Client Account Management
- Client Relationship Development
- Athletic Coaching
- CRM Tool Proficiency
- Sales Strategy Development
- Hospitality Support Services
- Talent Acquisition
- Marketing Strategy Development
- Events Management
- Customer Relationship Management
- Operational Leadership
- Team Leadership
- Networking Events
- Profit Target Achievement
- Business Growth and Retention
- Team Recruiting and Onboarding
- Financial Planning
- Performance Metrics Management
- Sales Strategy Oversight
- Operating Procedures and Policies
- Customer Support Expertise
- Billing Management
- Strategic Sales Targeting
- Online Sales Strategy
- Customer Support Services
Awards
- National Sales Standout Performer - Account Manager Certification, 11/01/18, Was top 8 in the company in Account Manager Certification for November Class of 2018.
- #1 in Company Sales/Member Services, 02/01/21, Was top performer for entire company in Sales/Member Services. Was also in the top ten from January to August until they had changed metrics and roles of the company.
- #1 In Company Sales for Month of February 2021/ Top 10 for 8 Months Straight, 02/01/21, Standout Performer Account Manager Certification 2018.
- #1 Overall Club in Company, 01/01/21, 1/21-8/21
Affiliations
- National softball player.
- Avid Pickleball and Golf enthusiast.
- Love to Fish and enjoy the lake with family.
- Learning Spanish
Languages
Spanish
Elementary
Accomplishments
- Promoted from Account Manager to Membership Concierge Manger/Assistant General Manager
- Led Entire Company in sales in February 2020
- Standout performer at Life Time Account Manager Certification Conference 2018
Timeline
Membership Concierge Leader/Assistant General Manager
Life Time Fitness
11.2018 - Current
Professional Prize Fighter/Coach/Sales Manager
Midwest Training Center
01.2006 - 10.2018
HIGH SCHOOL DIPLOMA -
Johnsburg High School
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