Christine A. Wheeler

• Hired and trained new employees on best methods for serving clients and guests, enhancing service quality.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Developed and implemented targeted marketing strategies, increasing visibility and attracting new guests.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
• Oversaw day-to-day operations of 77-room hotel with staff of 15 employees.
• Monitored and evaluated performance of personnel to confirm compliance with standards.
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Analyzed financial performance of property and adjusted strategies or processes to improve outcomes.
• Developed and implemented marketing strategies to promote hotel services.

• Coached cosmetics sales team on promotions and events to enhance marketing effectiveness and drive sales of key merchandise.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
• Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
• Maintained accurate inventory and sales records for department.
• Conducted product training sessions for team members to enhance their knowledge and sales skills, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Built relationships with customers and community to establish long-term business growth.
• Organized promotional events and interacted with the community to increase sales volume.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy.
• Coordinated promotional events to attract customers and increase sales opportunities. and interacted with community to increase sales volume.

• Oversaw day-to-day operations of 85-room hotel with staff of 25 employees.
• Elevated customer service ratings by fostering a welcoming and personable service culture.
• Implemented successful strategies to increase customer satisfaction.
• Increased customer service ratings through personable service.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Monitored and evaluated performance of personnel to confirm compliance with standards.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Collaborated on development and distribution of marketing materials to enhance facility visibility and attract guests.
• Analyzed and evaluated business data to identify opportunities for improvement.
• Assisted with development and distribution of marketing materials for facility.
• Coordinated bookings for large groups, ensuring competitive room rates and seamless event execution.
• Provided reservation options based on expected attendees for event coordination.

• Resolved customer relations issues, ensuring quick resolutions and enhancing client satisfaction.
• Cultivated customer relationships and identified new opportunities by assessing needs and providing tailored services.
• Participated in industry events to network and discover sales opportunities. and conventions to explain sales opportunities.
• Managed accounts to retain existing relationships and grow share of business.
• Organized promotional events and interacted with the community to increase sales volume.
• Built relationships with customers and community to establish long-term business growth.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent a consistent message and experience.
• Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Established strong relationships with customers to foster loyalty and trust. with customers and community to establish long-term business growth.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Delivered recommendations to long-term accounts to promote brand awareness to a key audience.

· Resolved customer relations issues to ensure prompt resolutions and enhance client satisfaction.

· Drove sales growth and service excellence by establishing and nurturing new customer relationships.

· Maintained precise and organized accounting records through diligent monitoring of sales documentation.

· Conducted regular inspections of facilities to ensure safety compliance and mitigate security vulnerabilities.

· Addressed customer complaints promptly to enhance overall satisfaction.

· Managed cash register functions, ensuring precise handling of cash, check, and credit card transactions.

· Welcomed customers upon entry and efficiently addressed their inquiries.

· Adjusted availability to accommodate fluctuating business needs through flexible scheduling and overtime.

· Organized and maintained merchandise inventory through effective stocking, tagging, and display techniques.

· Managed customer interactions to efficiently handle returns, issue refunds, and resolve transaction-related concerns.

· Communicated current store promotions and highlighted sales opportunities to enhance customer experience.

· Managed inventory counting processes by meticulously adding each item in stock and documenting results in the computer system.

· Managed order entry, payment processing, and receipt generation through POS system to ensure accurate transactions.

· Oversaw receipt of shipments, meticulously matching contents with documentation and coordinating delivery to relevant departments.

· Executed loading and unloading operations using pallet jacks and dollies, maintaining workflow efficiency in logistics.

· Executed stock receipt processes and ensured precise data entry into the inventory database.

· Managed receiving floor staff roles and responsibilities, fostering a culture of intelligence and efficiency in operations.

· Oversaw comprehensive onboarding initiatives to ensure new hires are equipped with the necessary skills and knowledge for success.