Alton Taylor
Altamonte Springs
Summary
Driven telecommunications professional and current Electrical and Computer Engineering Technology student with a strong interest in hands-on technical work. Brings experience from managing an AT&T retail store, including device troubleshooting, network support, and customer education. Seeking an Installation Technician role to further develop skills in fiber installation, wiring, and connectivity while applying classroom knowledge in a real-world environment.
Overview
2
2
years of professional experience
Work History
Store Manager
AT&T Retail Store
Winter Springs
09.2024 - Current
- Delivered hands-on technical support for mobile devices, Wi-Fi setup, and broadband troubleshooting, improving customer satisfaction and first-time resolution rates
- Provided customers with guidance on installation and activation processes to ensure successful setup.
- Managed customer escalations with a focus on delivering clear communication and positive outcomes optimization of internet, fiber, and voice services
- Trained and coached team members on new technology, service features, and troubleshooting techniques
- Maintained detailed knowledge of telecommunications products, including routers, modems, and smart home devices
Student
Valencia College
Orlando
08.2024 - Current
- Installed and configured basic networking systems, including routers and wired connections
- Troubleshot hardware and connectivity issues in lab environments
- Worked with cabling systems and learned proper installation techniques
- Practiced safety procedures when working with electrical systems and equipment
Education
Associate of Science - Electrical And Computer Engineering Technology
Valencia College
Orlando, FL05-2027
Skills
- Customer service
- Team training
- Problem resolution
- Tech-savvy
- Technical support
- Network troubleshooting
- Equipment installation
- Router & Modem Configuration
- Electrical Circuit Fundamentals
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Store Manager
AT&T Retail Store
09.2024 - Current
Student
Valencia College
08.2024 - Current
Associate of Science - Electrical And Computer Engineering Technology
Valencia College